ComplaintsforSmith's Paving
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Complaint Details
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Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
February of 2021 Smith's Paving made us a driveway of rocks. Within 8 months I noticed the rocks in the driveway we're dissolving away. I called the owner of the company in November, he said I'll be out in a couple weeks December went by he didn't show up. I called again.. He said I'll be out in a couple of weeks, he didn't show up. I called in January. he said give me a couple more weeks he finally came this past Saturday and said there's nothing wrong with the driveway. I paid alot of money for this driveway of rocks that is now sand. I want a load of rocks that don't dissolve when it rains. The address of the business is in Ohio, but he did the work here in **. No information of address here in FL can be found.Business response
02/07/2022
This lady is an idiot! She felt she over paid after we were done last year.
There is nothing wrong with the material we laid!!! I don't see any pictures she submitted. But I did video last week!
There is nothing wrong with the work we performed! She is a KAREN!
Russ S.Customer response
02/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
******* *******Customer response
02/09/2022
I want a load of rocks installed that won't dissolve when it rains.Customer response
02/16/2022
The reply of the business was very unprofessional. That is what I have been dealing with.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.