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Complaint Details
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Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The apts are not up to standard. There are rats and roaches infestation to the best of my knowledge. Someone and others be coming into my apartment trying to take anything they want. Somebody be coming in on me while I'm asleep. I even notice they help themselves to the fridge and my food and etc... I can't get in contact with the company. Furthmore, they say they are going to gut both apartment but when. I hope it doesn't be to long from today. We suppose to stay in our apartment until they finish with 1316 apts the next building. That fire or smoke alarm sure is getting on my last nerve. Especially, at times to me it sound like that large rodent I seen crawling along the side of my window ledge.Business response
12/01/2023
We have spoken to Ms. ******* We provide monthly pest control and maintenance has not seen any rat in the building. No one but management has access to her unit. She is being patient with us as we are awaiting to rehab the building and unit. She also has been giving the emergency maintenance number and will use that to place her work order.Initial Complaint
10/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid off a debt from ********** apartments, the debt was reported on the 3 credit bureaus through **** **** ********* ***********. I paid the apartment complex directly and have provided the payment receipt and letter from the apartment property manager. However, rent debt collections will not accept and remove all entries from my credit report.Business response
10/21/2021
We have reached out to rent debt automated collections. Please see the response below from them. If you have any additional questions please contact me.
From: ******* ** ************* ******************************
Subject: RE: ********** ****- ********* ********- apt ****
We updated her account to a zero balance as of 1/30/20. We don’t removed it, we only update it to show a zero balance.Thank you
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Contact Information
5181 Natorp Blvd Ste 140
Mason, OH 45040-7987
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.