Customer ReviewsforePremium Insurance Agency, LLC

CERTIFICATE OF INSURANCE Issue Date: Start of Coverage: 9/27/2023 Current Term: 9/27/2023 - 9/27/2024 Insured **** ***** Dallas, TX, I am soo disappointed, confused as too who is my actual renters insurance company! Is it ******* ********* Company *** **** ******* ***** ****, Oklahoma City, OK, EPremium insurance or? © 2024 ********** ********* Insurance LLC. All rights reserved. .?Or is it ******.com which I did log into clearly this wasn't mentioned ?? early on! I was took by the insurance adjuster mind you I was just in a horrible storm, chimney knocked off, rain water running out my fireplace onto my floor, TV stand, mirrors that was standing against the mantle, pictures, prayer rug, rug, all destroyed smells like dry rot wood. Lord help now this man told me that I shouldn't have threw away anything!!! The wet towels with the smelly rain chimney water I used to get the water up with, that it could have been washed, Who would do that? And that if the restoration company feels like it's not a loss I won't be compensated!! I am in disbelief at the gull of these shell insurance companies Nobody will ever make me live beneath my means. I was told they weren't going to pay for my food from the power outage of sat to Thursday 5am after it rained so very bad I paid rather late but I paid my premium then the insult to injury. If it was my power alone then yes they would pay for my food. What kind of renters misrepresentation fraudulent hogwash trickery is this? What's the purpose other than scamming people out there hard earned money. This was not told, explained neither sent me my insurance policy information as a whole just surface paperwork. Every hardship I was to be covered under, I will pursue aggressively. I don't believe this is legal. ******.com as a renter's insurance, but it's a car insurance travel agency in Singapore .

Hello,Thank you for your feedback. The renters insurance policy you have is sold through ePremium Insurance Agency. Millennial Specialty Insurance represents Trisure for all claims related matters. If you need assistance getting in touch with your claims adjuster, please call our customer service team at ************ so they can find the contact information for you.

Not user friendly website.Shady business practices so that you feel like you must purchase from them. Ridiculous not to be able to check if your declarations page is uploaded and in the system.

Thank you for your feedback. We are working to improve our website, and there is no requirement to purchase insurance from ePremium Insurance Agency. Regarding your declaration page, this is emailed to you directly after purchasing a policy. I am not sure what you mean by checking to see if it is uploaded. We would be glad to help you. Please contact us at ************ ** **************************

Go with the bigger companies like ***** ****. They drag. My claim isnt even large its taking months.

Hello ******** and thanks for your feedback. We are the agency and do not control the claims process for the carrier but it is important to us that you have a positive claims experience. If you are still having trouble with your claim, please contact us at ************************************* so we can see how we can help.

They cancelled my policy without any reason. When I called them to reinstate, they said "I can't help you", and hung up. I got Lease Track (rental insurance through ****** Mgmt.) to call them with me on the line to ask why they couldn't answer any questions and why I was cancelled for no reason, the two receptionists battled it out while I was on the phone! It was so unprofessional. I will NEVER use ePremium again.

Thank you for reaching out.  The policy that you had was directly tied with Tricon while they were a client of ePremium Insurance Agency.  Because they are no longer a client, your policy was required to be cancelled.  I regret the experience you had when trying to get an answer and I will find out what happened so we can provide follow up training to the people you spoke with. 

 

Not even a Star! I do not know whether this is a legitimate business or not. I rented an Apt. in Del ray Beach Florida and moved on after two months. I never really occupied the apartment even. I called the company at the time to cancel my renter's insurance less than 60 days after I had signed up. I got no refund for the annual payment and moreover, they put me on "automatic renewal" (probably they were hoping I would not pay attention. They have a bogus telephone number. I was on hold for 45 minutes (yes 45 minutes believe it or not) . No one answered . They just keep playing music on the phone. They are not serious about answering the phone. It is clear that this is not a serious service. I wrote emails to them but never got a response. All transactions including cancellations and email responses are done automatically through the website apparently. I am extremely upset about this fraudulent business and advice against ever doing any business with them. **** ******** ** ****** ****** ********

Hello ****,Thank you for your feedback and I apologize for the long wait time you had on the phone. We are working hard to improve this for our customers. I saw that you were able to connect with one of our service representatives on 3/1/23 and that you submitted a cancellation request through our website also on 3/1/23. Our notes show that your policy was cancelled on 3/1/23 per your request. Lastly, the feedback you shared with our service representative regarding your wait time was passed on to me and I appreciate your patience. We are bringing on additional staff to accommodate the increased number of calls we are receiving. If there is anything else we can do for you, please let us know. We appreciate your business.************************* VP of Insurance Operations

Terrible customer service. I can’t possibly be waiting on the phone for more than 30 minutes just for someone to answer my call. My time is valuable but that doesn’t matter to them. I see here there’s even more complaints about their customer service and long wait times. My policy is cancelled, the site says that and I have emails to prove it… yet I’m still being charged for renters insurance. Simple right? Fix it and give me a refund.. but just dare to give them a call for cancellation. They’ll have you waiting for at least 30 minutes each time. Im Getting close to the hour mark here and i can’t be more angry.

Hello ******,I was able to find your account with us. You have had a few different policies with us, all of which were canceled in late August/early September per your request at that time. If you are seeing charges, they may be from your property and not from ePremium. Please contact your property or use our webchat to contact ePremium so you can skip the phone line. https://www.epremiuminsurance.com/Contact/Default.aspx We are working hard to increase our staff to accommodate an increase of phone calls.Best regards,************************* VP of Insurance Operations ePremium Insurance Agency

I have called 3 times, each time being on hold for OVER AN HOUR before finally speaking to a rep, transferred to another then another, ONLY TO GET DISCONNECTED every time! No call back, nothing resolved! Unbelievably awful customer service! Their email says they'll get back with you in 5 business days (I've sent 2 emails). School is starting and we can't go back to the apartment due to mold. Very frustrating there is no support or help. Why do we even have this policy? What a nightmare!

We apologize for the long hold time and poor experience you had trying to reach us. We are working hard to improve this for our customers. Thank you for sharing your feedback.

Could not make it more complicated to make your payments! They change my username or password all the time so when I go to login I can't and get locked out and have to call to make my payments. Then when you call to make your payment, you have to wait 5 mins to go through an automated messaging system that when you finally go to enter in your policy# to make the payment, it cuts you off and have to start the process all over again. You call to unlock your acct and if you don't know the one hint at your security question it logs you out again and you have to start the process all over again. I get mail every month for policy cancellation warnings to to non-payments. Having to do this every month is a ridiculous waste of paper and my valuable time that should be spent do other, much more important things. Thank you for taking precious time from my life. Please update your completely inadequate technologies and platforms!

We regret that you are having a poor experience making payments with one of our carriers, QBE. We have shared your notes with them and asked them to review their processes. Unfortunately, we do not have access to change your username or password; this must be done with them directly. If you would like to discuss other options, please call us at ************ and ask to speak with one of our supervisors.

Got renters insurance through this company thinking I was protected. I had 4 bikes stolen and the adjuster refused to cover it because of an addendum hidden at the bottom of the policy that completely changed the theft terms to cover almost nothing. Afterwards, I couldn't get in touch with ANYONE through phone or email. Their email addresses aren't even real. Absolutely do not use. This company is a scam and the BBB is a joke for giving it a good rating.

Thank you for contacting ePremium Insurance Agency, LLC regarding your recent claims experience. ePremium contacted ******************, an independent insurance adjusting services company which evaluated the personal property theft claim. Based upon the investigation, there was no visible evidence of damage observed at the point of entry which resulted in a forced entry. Hence, this was not a covered loss based on the theft endorsement. A detailed response will be provided by Alacrity outlining the claim denial under separate cover.