ComplaintsforTropical Smoothie Cafe
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Complaint Details
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Initial Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered food from my local tropical smoothie Café back in August 2022. When I received the food it was made incorrectly enough that we could not eat it. I have been in constant contact with corporate from tropical smoothie. They continue to tell me that the issue will be resolved and that I will be getting my refund of $40 back in the form of a gift card but it has not happened and no one has contacted me. Attached is the order when it was delivered. I ordered off the tropical smoothie website and it was delivered by their partner ********. I contacted ******** for about a month because they told me I’d have to take it up with tropical smoothie corporate, there are noted complaint calls since August and no one is responding at all. I just want them to contact me and give me my $40 backCustomer response
05/09/2023
This is a picture of the order with order number, the driver through ******** as well as the total amount. The complaint phone number I’ve been calling which is the only contact for tropical smoothie corporate I can find is ###-###-#### and they have all of the records of me calling since August of last year and they still haven’t tried to reach out to me if you need any further information feel free to reach out
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.