Business ProfileforEyeMed Vision Care, LLC

EyeMed sent me a reimbursement check - but mispelled my name on the check and I couldn't deposit it. They made it out to ******* and my name is ******. EyeMed refuses to correct the mistake they themselves created - they are simply ignoring all my followup efforts the past 4 months. Please find: 1. Original mis-spelled check: See original EyeMed misspelled check and check stub: I took a color copy of check before sending it back to them. Had a feeling this team would screw up again and I'd need proof of what they sent me. This check is made out to a ******* ******. My name is ****** ******. (**** ****** is the EyeMed member mentioned on the documentation - he's my husband, but I'm also an approved member as his spouse.) 2. March 2024: Eyemed's "Whoops - sorry we messed up" letter: Here you will see that they freely admit to and apologize for their clerical mistake - printing the wrong name on my reimbursement check. They ask for their mispelled check back and state my request for a reissue check is approved. I mail the check back to the address they specify. Crickets. Never heard back. 3. July 2024's Weird "rejection" letter: After following up a 5th time via email on July 2 still searching for my corrected check, EyeMed sends me a letter informing me that I have "exhausted my appeal rights." and my "case is closed" There was no appeal! They already approved my claim in January. The issue is their team MISSPELLED my name on the March check they sent. It was THEIR clerical error I need them to fix. Their team cannot seem to comprehend this. They can verify that this "*******" check has never been cashed - it's likely still at the bottom of someone's inbox. I have invested at least 6, if not more hours trying to get their screwup fixed for a $42 reimbursement check. All they have to do is spell my name correctly on a reissued check! Geez.