ComplaintsforAmberwood Apartments
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Complaint Details
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Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I rented from this establishment. I paid cat fees to have my two cats in the apartment. I was told the cat fees were to “clean the apartment” after I left. Pipe broke in one apartment. The apartment had to be gutted and I lost property and had to be moved to another apartment. I was told my pet fees transferred, *****t I had to restart my lease term. After leaving the establishment, without warning nor inclusion with my rental agreement, I was charged an additional $75 for a carpet cleaning. This was placed on my credit report after I left. Seeing this was not part of my lease, and I already paid pet fees when I signed the lease, I have had the collections removed 5 times from my credit report, however they continue to harass and re-report through various collections agencies. The apartment was left in outstanding condition and there was no evidence of complaint when I departed.Business response
10/04/2021
*** **** was charged for carpet cleaning and apartment cleaning because *** **** did not clean apartment or carpet. The non-refundable pet fees have nothing to do with cleaning charges. *** **** also responded to property manager apologizing for not spending more time on cleaning, but that she had an emergency she had to take care of. There is a balance due of $74.03 which is being handled by the collections company and will continue to be pursued. Attached are photos from move out, move out statement and email from *** **** at move out.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.