ComplaintsforOhio Dental Associates

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Tuesday April 23, 2024 at 8am I went in to Aspen Dental in Massillon Ohio. Before going in I did not need a root canal or a tooth extraction done and I did not have an infection in the root of my tooth or my gums. I went in for fillings. I only needed 3 at the point in time. I had the fillings done and left there, at around 12pm as the numbing medication wore off I noticed a lot of tooth pain that shouldn’t have been there and I didn’t have before I went in for the fillings. I went back in immediately that same day and the same dentist *** ****** seen me then and tried to gaslight me at first telling me he did nothing wrong then proceeded to tell me that he ACCIDENTALLY drilled into my tooth that didn’t need any work done to it, so he filled it and didn’t say anything to me at the time that it happened. I went back in today Friday April 26, 2024 because I am still in pain and haven’t eaten since Monday night. I can’t eat because of the pain* ** ***** seen me again today and told me that the filling he put in on Tuesday is missing and there was a break so he tried to fix it. I called ** ****** in ***** Ohio and got an emergency visit with him and he told me that there is now an infection in my gum, the filling was broken and that I now need to have my tooth extracted. It didn’t need to be pulled before I went into Aspen dental i only needed a filling. They let me walk out of the building today with a brown filling

  Business response

  04/29/2024

  We are writing to acknowledge receipt of the complaint filed by ******** ***** regarding their
  experience at the Aspen Dental branded practice located in Massillon, OH which is independently owned
  and operated by ********* ****** ****
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient within the
  next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
  solution.
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.
  

  
  

  Customer response

  05/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not heard back from the dentist office or ** ***** himself at all. I feel that they should be the ones to pay for my dental work I now have to have done. I do not have dental insurance and I can’t afford to pay for the teeth that have to be pulled. I also feel I should be owed something for the pain and suffering I have endured since all of this started. I can not eat anything still. I cry daily because of the pain and it just doesn’t seem right to me that I should be the one paying for their mistakes!

   
  Regards,
  
  ******** *****

  Business response

  05/07/2024

  This complaint is under review.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩