ComplaintsforRes-Comm Construction LLC

• Initial Complaint

  03/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On September 1, 2023 I wrote a check in the amount of $8,124.00. I selected faucets and tile for my bathrooms. Work was to finally begin in November. The job was cancelled twice the end of November with no new start date given. I told them I was going to find someone else that would actually do the job. I was told I would get a refund in an email December 16. I can no longer get ahold of the company and have had no further contact. They don't answer the phone or return messages or emails. RES-Comm Construction LLC **** ******** ** ** Canton OH ***** ***** ***** **** ***** *** ********* ** ***** ************

  Business response

  03/16/2024

  Sorry for the delay had a family member in hospice.   This project was approved in September which the owner was told ordering material for 2 bathrooms, which she had to select the faucet style and flooring from one of the suppliers. The owner was told , delivery time is 6-8 weeks order which would put us into November, and the owner said that's fine. At that time a start fee of $ 8,124.00 was given and my plumber got started on ordering all material needed from a picture given by the owner to match the 1/2 bath style. All fixtures, pedicle style sink, toilets and material needed for this project. Most of the material was a " Special order ".  I told the electrician, drywaller and painter to schedule this project was approved.

  I was told November 10th, from the owner she needs to change the project from 2 bathrooms to the 1/2 bathroom only and would the start fee pay for the project, due to she's getting a Divorce . I told her I'll have to go over the quote to adjust and we'll start on the 16th. I did have to cancel two times , due to finishing a kitchen project and my subs also couldn't start as well , I did stated we'll diffidently start on Monday after Thanksgiving. She emailed me on 11/21/23 , that she got someone else to start on Friday 11/24/23 and she never told me that she's getting someone else and what's her money back.

  I emailed her about the return of all material will take time for a refund 30-60 days and she will have to pay all labor involved , before any refund is given. My subs were complaining about the cancel and they turned down other projects and myself also, that she canceled 2 days before start. It's taking longer for a refund due to all special orders from the suppliers which don't like to refund and the labor cost involved is costly also and she'll be getting a refund when and only when it's complete.  I'll email her the final by April after reviewing all is complete.        Tim Cross Res-Comm Construction

   

  Customer response

  03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint I* ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The project would have gone through as planned if the workers showed up when they were supposed to,  They didn’t show twice so I no longer wished to work with this company.  
  
  I only picked out faucets and flooring.  Showing someone a picture of an idea does not give them free range to select anything.  If you asked me to pick faucets and flooring, which were also in the picture i assume you will ask me about everything that will be in my bathroom.
  
  I had absolutely no communication from the company for months.  Wouldn’t answer email or phone calls.  I contacted a lawyer thinking the company must have gone out of business.
  
  Regards,
  ***** *****

  Business response

  04/06/2024

  First of all I did email her on March 6th about the progress of the refund and also on April 1st and no response from both emails. I have all the info I need from my subs that was involved with this project and she'll be receiving my invoice / refund for review by April 10th.  

  Also I never said there would be a refund by Dec.16th , I stated most of the refunds will take 30-60 days, seeing most of the material needed for both bathrooms where Special Orders did take longer to receive refunds with restocking charges involved .  

  Customer response

  04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 
  

  Again, the only items i picked out were flooring and faucets! Nothing else should have been selected without my approval!
  
  Regards,
  
  ***** *****

  Business response

  04/20/2024

  RES-COMM HAS GIVEN THE CUSTOMER HER INVOICE AND REBATE FOR THE SERVICES FOR HER PROJECT, THEN SHE CANCELLED THE PROJECT 2 DAYS BEFORE STARTING , ALL THE CHARGES WAS LABOR INVOLVED FROM GETTING MATERIAL AND RETURNING MATERIAL, GAS INVOLVED,RESTOCKING FEE AND STORAGE FEE FOR THIS PROJECT.  

  Customer response

  04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint I* ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The project would have gone through as planned if the workers showed up when they were supposed to,  They didn’t show twice so I no longer wished to work with this company.  
  
  I only picked out faucets and flooring.  Showing someone a picture of an idea does not give them free range to select anything.  If you asked me to pick faucets and flooring, which were also in the picture i assume you will ask me about everything that will be in my bathroom.
  
  I had absolutely no communication from the company for months.  Wouldn’t answer email or phone calls.  I contacted a lawyer thinking the company must have gone out of business.
  
  Regards,
  
  ***** *****

  Business response

  05/02/2024

  This has been going on for months and I did send emails to her with no response, except for the the final invoice and her refund. Her lawyer has called my office and I did responded to her message , had to leave a message , but no response yet. 

  The only thing she had to pick out was the faucet and flooring, the rest was ordered from the picture which was the same material needed.

  I had to cancel 2 start dates with was in the same week due to finishing a previous project. Res-Comm has the right to delay the project or start time .

  I didn't start this mess to customer did, canceling 2 days before start 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩