ComplaintsforProgressive Chevrolet

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new 2024 Chevy Silverado High Country Dooley four-wheel-drive pick up. I’ve been back a couple times trying to get some things done every time I go there I have difficulties. They don’t want to help me. They’re not very friendly and I’m still having problems with my tires. I complained about the tires immediately after I got this new truck Some tires were too much air pressure and that they were not properly balanced and they said when they come from the factory, they’re always perfect. I said I disagree. They wouldn’t help me. They wanted me to pay for a rotation and dismount put back on, then I found out that I had a left front tire that has damaged to it The general manager actually met me outside and said he would take care of that personally and he has done that, but I have not had the tire replaced yet cause I’m still having trouble with the air pressure in the tires, which is very critical to safe driving in the safety of my family and myself They will not hold air pressure. I’ve had it in there before I don’t seem to care about it. I have issues with the, switch lights inside the cab I’ve tried to get them to let me speak to a mechanic or someone that had some knowledge about what my problem is.They denied me that also. Basically, I’m a very unhappy customer after spending $105,000 with these people I complained to them they sent me emails asking me to give them a review. I did they didn’t like it. They asked the Service Manager to text me. *** is his name. He text me and left me a message saying there’s anything he could do for me to contact him. I did. I’ve never heard anything back from him. I’m very upset with this place. I should never have came to the establishment to purchase this vehicle specially, of This Stature

  Business response

  04/08/2024

  
  
                                                                                                                                                       April 8, 2024
  Better Business Bureau
  Canton Regional and Greater West Virginia
  ** **** ** ********
  
  
         This is in response to above complaint involving *** **** ***** and his new Silverado 3500 pickup. We are sorry that *** ***** is not satisfied with his experiences at Progressive Chevrolet. We have tried to satisfy his requests to the best of our abilities. We have purchased a new tire for him and are waiting for him to bring the truck back to install it.
         Unfortunately, we are not able to comply with his request to modify the wiring on the truck or to add new lights. We have very strict rules we need to follow to maintain the status of the new vehicle warranty, and we felt his request was outside those parameters.  It would not be in *** ******* best interest for us to do so.
         If *** ***** has any further questions, he should feel free to contact us directly.
  
  Sincerely
  **** ****
  
  General Manager Fixed Operations
  Progressive Auto Group

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/26 I paid $731 and was told my car was fixed after taking it in for shaking. Car had 20k miles at the time. I drove off and shaking was worse. Bill included tire balancing, rotating, break fluid flushing which wasn’t scheduled nor approved, oil change, and AC SYSTEM maintenance which also wasn’t scheduled, needed, or approved by me. They didn’t fix my car and a few days later through a credible ** service provider I found out that they never balanced my tires like they said, didn’t change my cabin filter, and everything on the bill was fraudulent. I made a complaint with ** who said to contact them for a refund and that I am entitled to it but they refused despite doing fraudulent business. They even sent me a video showing they didn’t put any weights on my tires. The other dealer fixed the problem in an hour and showed me I have all factory weights on my tires and they lied so they didn’t charge me anything. If I don’t get refunded my next step is to file criminal charges for fraud. I have a receipt for the exact same work being done a week later by a ** service provider who was truthful thankfully.

  Business response

  02/15/2024

                                                                                                                                      February 15, 2024
  
  BBB/ Canton Regional and greater West Virginia
  RE Complaint # ********
  
  To whom it may concern,
  
         ******* ****** brought her vehicle to our service department on December 11, 2023 for an oil change and a vibration issue. We suggested some maintenance items that Ms. ****** agreed to. We rotated and balanced her tires as well as doing the maintenance items. When Ms. ****** informed us that the vibration was still there we suggested she replace her front tires and offered to refund the entire amount that we charged for the rotate and balance towards the cost of the 2 front tires. Ms. ****** has not returned any of our calls to try and arrange the tire replacement. We have not seen the vehicle since Ms. ****** left with it in December.
          We offer a full warranty on our service labor and parts. If there was anything suspect about the work we would have certainly reviewed the situation. We were never given the opportunity to correct any of the alleged work issues. Since Ms. ****** has taken the vehicle elsewhere there is nothing we can do at this time.
  
  John ****
  General Manager Fixed Operations
  
  Progressive Auto Group

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Progressive Auto sent me, a 77 year old woman, out of their service department in an unsafe vehicle. On Dec. 14th I took my car in because of a loud noise coming from under the hood and a vibrating steering wheel. I picked the car up on Dec. 18th ($2904.58) and was told fluid in cooling system was changed, replaced front brake pads & rotors, replaced rear brake shoes, replaced engine cooling fan & water pump, Replace transmission mounts. I took the car back in on Dec. 26th because the original problem had not been solved. There was still a noise coming from the engine & the steering wheel still vibrated, That service ($194.81) resulted in "front engine mounts worn excessively'. I have since been told that driving those days with a bad engine mount is a safety hazard because parts can fly off due to engine mount wear. Progressive is denying any wrong doing. It is evident to me that the car was not test driven after the first service call or the technician would have noticed the original problem still existed. I noticed it within minutes of leaving but could not go back until Dec. 26th. I know nothing about cars, Had I known the potential danger, I would have gone back right away. I trusted Progressive. Progressive is denying any wrong doing. I am on a fixed income and had to take out a loan to pay Progressive. I want a refund, plus an undisclosed amount for their negligence & my stress. I have taken this to *** ****** **********

  Business response

  01/15/2024

  We have been in touch with Toni twice. She is currently having her vehicle inspected by another independent service facility. We will reach out to her after that appointment to put together a resolution. 

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 8th we took in our 2020 Chevrolet Traverse. Our service advisor was David ***** invoice ******. Mind you, we have purchased 2 new vehicles from Progressive Dodge in the past from Jon ******* and never had an issue. We took in our Traverse due to our AC not being cold. I told them it was rebuilt in the front end maybe they forgot a o ring somewhere in the refrigerant lines up front or something but the system was empty. Diagnosis for this should be look for dye or leaks if nothing pressurize the system make sure it was holding pressure and watch for for dye leaks etc. then if a leak was seen evac the system and inform me of the repair needed. All they did was tell me it needed charged, that was their diagnosis. At first they told me it would be over $1,000 for this not including a repair if any were needed. Then after speaking with a manager all of a sudden it was “in the system wrong” and it came down to $661. At that moment, I didn't trust them but if I wanted my car back I was being charged over $100 for the diagnosis fee of telling me it wasn't charged. I was told the system was holding charge it just wasn’t recharged come pick it up. I feel like I irritated them and they just filled it with refrigerant and sent me on my way. A few weeks later it was blowing hot. Here I am at another repair facility to get it repaired. I called Progressive on June 15th and the manager told me to bring it back in and he’ll diagnose it without charge. With the way they played with the pricing originally, I’m sure it would be built in to the repair I just don’t trust them anymore. I was told by *******, the new repair facility, that there is a large crack in the bottom corner of the condenser and it would have been seen immediately upon recharging with dye confirming they just charged it and sent me on my way. I was treated poorly, tried to be taken advantage of, and what I paid for wasn't done. The dispute has been filed with my bank for the transaction.

  Business response

  07/24/2023

                                                                                                                                      July 24, 2023
  Better Business Bureau
  Canton Region and Greater West Virginia
  
  RE Complaint# ********
  
       We have pulled and examined the records from the Diag. of Ms. ***** Traverse on May 5th of this year. We did check the system and found it was absolutely empty at the time she presented the vehicle.
  The first part of the diagnosis in a case like this is to fill the system with refrigerant and dye, which we did, then inspect for leaks. There were no visible leaks after we filled the system, and we told Ms. **** to drive the vehicle for a while and return to us if it was not functioning properly. Our technician noted the vehicle had recently been reassembled and thought it was possible the AC System was never recharged.   Since Ms. **** elected to involve another repair facility, we are not in a position to issue a refund as we have no idea what occurred after the vehicle left us.
       There was a genuine mistake with the first quote Ms.  **** was given, we are sorry that took place and even more sorry it seems to have cost Ms. ****’s trust in us. We rectified the issue as soon as it was brought to our attention.
  
  
  Thank You
  John ****
  
  
  General Manager Fixed Operations
  Progressive Auto Group

• Initial Complaint

  07/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  received confirmation that they were paid in full from the insurance company regarding my claim for repairs to my truck. Received proof of being paid in full from the *********** along with my vehicle back in possession due to them receiving a full payment from ***** ****. *********** contacted me 3 days later saying they were not paid in full it was a mistake on their end and miscommunication with the insurance company and that I the customer still owe a remaining balance of 1325.00. They threaten and intimidated me with small claims and collections. Said I should how Ohio insurance law works and how this type of business operates. They tried to cover up the reasoning by reciting to me their employee policies. Also, my truck is still not completely fixed.

  Business response

  07/21/2023

  Getting into an accident can be very frustrating and uncomfortable.  At *********** **** ******* Collision Center it is our goal to help with the process of getting the vehicle repaired properly and working with the insurance company and customer so everything goes smoothly.  With this particular situation, from what I was able to gather, there appears to be some communication issues between the insurance company, the lawyer hired by the person who was in the accident, the person in the accident, and the collision center.  There are times where the insurance company will issue a check to the person who was in the accident for the repair of the damaged vehicle and that check is what is to be paid to the collision center for the work performed to repair the damaged vehicle.  Some insurance companies will pay the collision center directly.  From what I understand at this point, that was the confusion and I believe it has been cleared up.  

  Customer response

  07/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Erica ********

• Initial Complaint

  04/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  04/25/2022

  We are sorry Mr. ******* feels he did not receive a fair price for the services we completed on his vehicle. Mr. ******* authorized the repairs with the full knowledge of how much we were going to charge him. His signed a workorder stating exactly that. Our technician was clocked on Mr. Yadrnak's vehicle for over one hour. Since the vehicle was returned to Mr. ******* operating like it should and we charged him exactly what we said we would, we do not feel there should be an issue.

• Initial Complaint

  10/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Where: ******* **** ****** What: 2015 Chevy Suburban When: 10/6 Test drove vehicle . Decided I liked it was going home to call my bank for financing . Asked ***** bottom pricing agreed $24,900 out the door. Called and hour and a half later with approval continually put on hold then told they are waiting for someone to test drive vehicle 10/7 in the AM who has more money to offer (had approval for $25,500) . Received call from ***** around 10:30 am on 10/7 said vehicle was ours. Arrived at 5:30 ***** wasn’t there to be told they “can’t “ sell us the vehicle for the agreed price and we would need to pay the $1800 in tax. Told *** ***** ***** gave us a $24,900 out the door price told us we misunderstood. I walked out. I was profiled and lied to .

  Business response

  10/26/2021

  There was some confusion pertaining to the price of the used Suburban.  The advertised price of the Suburban was $25,994 plus tax and title.  The customer was not willing to pay the sale price plus tax and title so the sales person asked the customer if, and the important word here is, if, Economy Auto Outlet could sell the vehicle for less and include in the price the tax and title, would the customer buy the vehicle.  This was simply a question, not a statement that the vehicle is being sold, just a question.  This was a situation where the customer wanted a bigger discount than what was possible.  Economy Auto Outlet publishes prices for vehicles very aggressively and wants to make the buying experience a pleasant one with little to no negotiating.  This customer wanted to haggle over the price.  Economy Auto Outlet is sorry that our easy, pressure free business model did not align with this customer's expectations.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩