ComplaintsforProgressive Chrysler Jeep Dodge, Inc.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased a car on March 4th from this dealership. As of today (4/18/2024) I still have not received the title. In addition to not having my title I suspect this dealership sold me this car illegally without a title in hand. I have yet to get anyone to call me back on this matter and to this point this issue has been completely ignored by this business. I purchased a car for $26,000 with $3,000 of my own money put down. I also never had floor mats or gas in the car upon purchase. I am seeking some type of settlement for the errors and the wrongdoing. At the very least I am hoping this complaint can put some eyes into that dealership and their business practices.

  Business response

  04/19/2024

  We are sorry *** **** was not delighted with his purchase experience. 

  The good news is that:

  According to *** we overnighted the title to *** **** on April 16, 2024, and it was delivered to his residence on April 17, 2024. Attached is a copy of *** delivery documentation.

  the tracking * ** ******************* 

   

• Initial Complaint

  11/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been getting notices in the mail, e-mails, phone calls about coming in to look at newer ***** to trade mine in for. I continue to tell the sales people that I do not think I'm a good person to continue to approach as I still owe a lot on my **** and would have too much negative equity for them to help me. I explicitly said on more than one occasion that I did not have a lot of time and did not want to waste hours at their dealership when I know what they are going to tell me. I was continuously told to just come in and they could help me. They told me to come in and they'd give me a ****** gift card. They called me everyday. E-mailed me everyday after I told them exactly how much I still owed on my ****. I finally gave in and came in today. I was told they were going to do a credit check to see where I was at. I signed something which I was under the impression was a privacy agreement. After they gave me my credit check they showed me a vehicle which I thought was nice. They then proceeded to hit my credit about 10 times applying for loans! Now my credit score I've been working hard at has dropped about 50 points! And after all that they told me I had too much negative equity!!! The thing I've been telling them for literal months! I am just so angry. Half of my day wasted, my credit score hurt, all for a 5 DOLLAR GIFT CARD. I feel completely taken advantage of and scammed.

  Business response

  11/13/2023

  Progressive Auto Group is sorry *** was not happy with the experience she had at the dealership.  We reviewed the notes in our computer system to find out more information about the situation so to prevent similiar issues in the future.  After looking at the notes, over a relatively short period of time, she had submitted or taken action on the Progressive website 23 different times.  From trade appraisals to online credit searches and inventory inquiries, there were many signs she wanted a vehicle and many reasons why the team at Progressive kept in touch with here during her search.  For the time being, we are sorry the Progressive Auto Group team was unable to work out a solution.  If some of the criteria on your end changes, we hope you will give Progressive another opportunity to earn your business.

  Customer response

  11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  every single time I looked online at offers it was because I had received something in the mail. Most of the time I would not even put in my phone number and they would still call. Even so, I am allowed to research options on my own. I have NUMEROUS email threads with different sales people of me constantly telling them how much I still owe and that I would have too much negative equity and did not want to come in and waste my time. I felt I was mislead and tricked into coming in there for them to ruin my credit for a 5 dollar gift card. Their sales tactics are misleading and extremely dishonest. I don’t appreciate having my credit ruined for no reason as I’ve been working hard to build it. All you guys care about is getting people in you don’t actually listen to them or care about their concerns!! I will never come back, I will encourage anyone I know not to go there and I will dispute every hit on my credit report. 
  
  Regards,
  
  *** ********

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First 6 mo it had 4steering stabilizers replaced because of death wobble the second year $500 worth of batteries replaced in 2022 in May I had to have all four doors the hood all the hinges replaced repaired and painted two days after picking up it threw a code for intake valve stuck in high position I got that at ******** I made an appointment took the car in they quoted me 6,600 in repairs I told him I could not afford that they went worked with ******** ******** agreed to pay for part of the repairs so they started them I checked back several weeks later they had not even started on the vehicle they worked on the repairs got it done about a week later beginning of June I took it in on June 9th this all started when they repaired the vehicle they called me and said that during the test drive it through another code an it would take a couple of weeks for the parts then they text me the next day and said they found the parts it would be done in a few days two weeks later no car .We drove into the dealership to meet with the floor manager magically the jeep was taken into repairs and worked on told it would be done in a couple of days the next day they called and said it threw another code and that they couldn't get the parts for a month which would be the middle of August I talked to John the service manager they told me that this was a common problem with these engines it was nothing new it was taking so long because of waiting for parts they called me on August 15th told me the vehicle was done I picked it up the next day it made a funny noise starting on Tuesday the 16th on the 17th I called them left a message for John the service manager he never called back I did not drive the car until Sunday on Sunday same noise called on Monday to make an appointment Kane called back I told him everything then on Tues the car would not start every system vehicle comes on. Called. now they want to charge me to pay for them to check can. I don't want to drive this car off lot

  Customer response

  09/01/2022

  There is mechanical warranty on car. There is a corrosion warranty until 12/23

  Business response

  09/02/2022

  The customer came in for a check engine light diagnosis on 06/09/22. We found the cylinder # 2 lifters and rockers needed to be replaced. This was not covered under warranty but we reached out for Chrysler to take care of it as a goodwill gesture and charge the customer a $250.00 copay to help them out. The customer decided to pay for the other side lifters & rockers while we were doing the repairs to save on future potential labor costs and avoid issues down the road. The vehicle returned on 08/23/22 for a start/stop light / check engine light / and smelling coolant. We have taken a quick look and confirmed it does not appear this is related to the work we did originally. We offered to diagnose these concerns for the customer free of charge and the customer declined giving us authorization to pursue diagnosis for free until we confirm we will cover the repairs for free. I spoke to the customer on 08/25/22 and told him we can’t guarantee the repairs will be free but we will diagnose it for free and assess the situation from there. The customer said he was looking into other options and would let us know. I just spoke to the customer today and he said he’s still waiting on a call from **** customer assistance and declined for us to diagnose his complaints for free. He said **** customer assistance failed to return his call on Friday last week. At this point we are waiting on the customers permission to diagnose the vehicle, we will need his signed authorization on a repair order before we can do that. why here...

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