ComplaintsforFamilia Auto Group
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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a truck for 14 grand. I had it for about 21 days ans had to have it fixed in some areas. I now understand that I was sold a truck without all the details being disclosed to me. There is 6 thousand dollars worth of trouble to be fixed. I went back to the company as it hasn't been 30 days yet, and they refused to even speak to me about why I was there. Called the ones that brought me a posy. I was partially blind at the time of purchase, currently under treatment to get eyes back to normal, so I had my nephew test drive. We felt they took advantage of that. There is leaks all over the place. A bolt missing in the suspension, which was even making it unsafe to even drive off the lot. They didn't even attempt to reconcile or make a mends. I wish for them to fix this and finish the job and make it the truck it was they claimed to be. They left details out and didn't disclose information on this truck at all. I want it fixedCustomer response
04/13/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Familia Auto Group regarding complaint I* *********
Regards,
***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.