Business ProfileforMidwest & Ohio Detox Center

I recently completed a drug rehabilitation program at this facility. While there this business did not provide the proper amount of calories per day that they legally should be serving to their clients. A COVID-19 outbreak took place and clients were exposed to the virus. Proper quarantine protocols/procedures were not practiced causing other clients to be exposed to the virus. On one occasion I was supposed to receive a package that was sent to me from my mother via UPS. The package was delivered and signed for. However, I was never given my package from this facility. After a call was made to UPS my mother was told that the office manager of this business had signed for this package. To this day I am not sure what happened to my mail/package. I do have a receipt with the office manager's name that states she did in fact sign for the package. I feel this business has quite a bit of foul play going on. My medical insurance as well as many others' was charged a substantial amount of money for proper treatment/care. Ethically, what this business is doing cannot be legal. I'm reaching out to the BBB requesting that some kind of investigation or action takes place looking into this business. Thank you for taking the time to hear my concerns. It is greatly appreciated.