Business ProfileforInside Out Home Recreation Outfitters

We have been long term customers of the Maumee store with our pools and former hot tubes.....But these past 2 year we attempted twice to purchase a new hot tub for out new home only to be given empty promises of delivery dates. We had placed an order last year ( XXXX) and was told that there was one already on its way and we should have it in no less than 3 weeks, 3-4 MONTHS later they still had our HUGE down payment and still no hot tub!! We ended up canceling, Fast forward to June 2021....Once again we put a hefty down payment on a tub and was told again that it should be here by August. We call in August and was told now it would be September!! We patiently waited and called in September for an update so we could line up our electrician.....This time we were told it wouldn't be in till end of October, beginning of November!!!! I called November 1st for an update only to be told AGAIN, now it was going to be the end of November, but he could not even guarantee that!! In the mean time I called and talked to the corporate headquarters of Sundance Spas and they told me that they were just shipping orders that were placed in October of 2020 and that the normal turn around was 50-60 weeks for delivery!!! We can appreciate that covid has put a strain on shipments, but Inside Out is out there selling products they know they have no clue when they will arrive, and claiming they have truck loads of preordered hot tubs on their way. In the mean time they are sitting on consumers down payments with no products in site!! No need for Inside Out to respond to this review, as we have heard all the excuses!!

Their is a reason to comment. First, we are extremely disappointed that we lost your business. You picked out a great spa. You have been long term customers and we wish we could have done more. We let you down and I apologize to you. Covid has taught us many things. In the spa world, it has taught us patience, probably more patience than any of us wan to endure. Unfortunately the retailer bears the brunt of the delays. Some of the delays after shipping confirmation have been 30-60 days. We find this unacceptable as well but have accept that the manufacturers are doing all they can to ship product. We believe they are and unfortunately have to live with ever changing time frames.
To clarify this particular order. This order of spas was placed in october 2020 with a ship date of fall of 2021. Due to covid we were forced to place orders well in advance and sell the spas tagging the customer to a particular spa on a spa order. At the time we were selling well in advance of the shipments arriving. This particular order was most likely originally due to ship end of month august but again delays pushed it to october-november. I now believe this complete order is now actually delivered to our customers. Calling the manufacturer most likely created confusion as only we know how we run our business not the manufacturer. We always have a clue and time frame on shipment arrival times. This is unfortunately very fluid and ever changing. I would also like to note that this customer bought then canceled (unknown reason) then re purchased. As well, like any business, we ask for a down payment as we wait for the product to arrive. This is standard procedure for any business. Also note we gladly returned the customers deposit upon the cancelation Again, we are very sorry and disappointed we lost the opportunity to serve you with your spa needs. We wish you the best and are here if you need anything in the future. If you would like to discuss further please call the maumee location and ask for **** ***-***-**** i would be happy to discuss with you.

Thank you for your kind response! We just felt that having such a large down payment tied up and endless delays caused us to cancel once again. It may be in the companies best interest to cease continual advertisements and sales until you can deliver all the backorders you may have at this time. All your sales associates have been nothing but kind to us throughout the yeas we have done business with Inside Out!