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ComplaintsforFrogtown Roofing Plus, LLC
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Complaint Details
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Initial Complaint
10/15/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
This spring I hired Frog town Roofing to repair a roof leak. Frog town diagnosed the leak, by standing on the ground, as a chimney flashing failure. I feel they should have gone in the attic and perhaps on the roof to get a better determination. Roof town replaced the chimney flashing, but the roof continues to leak in the same place. The leak is ruining my living room ceiling. Frog town had a tech. come out to take some pictures of my roof, chimney, and ceiling, and I asked the tech to take some pictures of the chimney in the attic. The Rep. from Frog town had scheduled a appointment with me on Tue. October 12, at 3:30 PM after the tech took the pictures; he was a no show. I've called and left a message with no response. I gave Roof town over $1000 to repair the roof leak. Their repair failed. I want my money returned.Business response
10/29/2021
Business Response /* (1000, 5, 2021/10/18) */ Frogtown Roofing had an appointment scheduled for Monday October 18th for our Repair Technician to come out and address the customers leak on his roof. The customer filed the complaint on 10/15 before we could come over to look at the leak. Our Repair Technician went to the customers property today and spent several hours addressing the leak. We completed the necessary repair and adjustments and the customer was very happy that we sent our Repair Tech out in an expeditious fashion to address and complete the repair. We have addressed and completed the complaint on our end and the customer was very pleased with the service we provided to address his complaint
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.