Business ProfileforBrookside Lawn Service

I used their services in 2022 without any noticeable change in my yard. I called at the end of 2022 to cancel my service. Instead of canceling my account, they put my account on "hold" as they call it. Come March of 2023, they come out to do the first treatment of the year on my yard. I was very confused because I had made them aware that I'd like to cancel the service so I called them again and told them that I'd like to cancel my account. I also paid the bill for the March 2023 treatment to avoid any hassle. Finally, I thought my account was canceled. NOPE. In March of this year (2024) they came out again and treated my yard and billed me another $50. Their cancellation policy is as follows: you call to cancel, they put your account on hold, they send you letters about your upcoming treatment, and if you don't call to cancel AGAIN, they'll continue your services again and bill you. I called them three separate times requesting my account be canceled: the end of 2022, the beginning of 2023, and the beginning of 2024. It was only through this previous call in 2024 that they finally confirmed my account was officially canceled. Throughout 2023, they were sending me letters about their services. I figured those were an attempt to get me back as a customer since I vividly remember 2 calls before that requesting the cancelation. Turns out those letters were my heads up that they're going to continue the service without my consent, against my requests, and still bill me.