Business ProfileforNational Design Mart

I purchased $7K in LVP flooring from National Design Mart (NDM) in ****** **** in March 2024 with installation April 2024. Prior to installation NDM sent their team to measure and advise of additional prep work that had to be completed, my house is ranch style on a concrete slab. They said the floor had to be grinded down is few spots to ensure they were level. On the day of installation only one person on the team spoke English, the supervisor spoke English however he left for most of the day returning twice possibly three times throughout the 8-hour day. The grinder was connected to a vacuum hose held together with duct tape, making the process of capturing the concrete dust totally ineffective. Moving on to the prep of the floor they ran out of the material, not communicating with me about this issue (I do not speak Spanish) just stopping work. My salesperson called me and said the supervisor was at NDM to pick up the additional prep material needed, and I had to pay an additional $170. I asked for the manager I was very upset; he eventually waived the extra charge. They finally continued the prep and then ran out of the glue, another delay. The installation was a nightmare, on top of that I am left with two and a half boxes of flooring I can't use, I expect some not that much. I feel the measure and mostly the unsupervised application of the product was the issue, the square foot of my flooring did not change. The next day a piece in the doorway was not glued and sticking up in several places. I contacted my salesperson and sent her photos, she said *************** would contact me to come out and look at it that was on April 6, today is the ******************************* I am so disappointed in NDM, what a horrible experience. I wholeheartedly do NOT recommend NDM, no follow up on their service or satisfaction just $$$$.