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ComplaintsforRevive Patio Cleaning, Sealing & Repair LLC
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid to services to repair my patio and patio steps in January of 2024. I was told that the project would be completed early in the season (~April) of 2024. ****** sent out a mass email in April saying that he was injured and was behind schedule. I sent an email a few days later to ask his opinion about rotting wood behind the stairs. I received a few quick responses and he said that he was going to "just not worry about getting it done right away," meaning him coming to complete the project. I replied right away (April 15th, 24) and asked him to keep us on schedule as planned (we still had not been told when we our project would be completed) since we wanted to make the repairs right before he came out. no reply, so I waited a month (May 15th, 24), and emailed again. 4 days later, a mass email was sent out again giving reasons as to why he was behind. I then waited another month (June 15th, 2024) and send a facebook message. No reply. My husband left a voicemail on 6/18/24 asking for a return call. No reply. Sent an email 6/20/24 to express my frustrations/concerns and received a very unprofessional reply. I then asked for a refund (6/20/24)and have since had to ask two more times for refunds. I was told it would be done ASAP. I eventually had to threaten with a BBB complaint, and then was told there was a 30% cancellation fee. We never had a written contract for the work, and he does not have a business website that I can find (only a facebook page) that explains any refund processes. I replied to his email that he sent about the 30% cancellation fee last night and have yet to hear back. $33 of the original payment was for credit card fees- I do not expect that money back. I do expect the rest of the $1100. All communication has been done via email and facebook messenger except for the two in-person estimates he did, so I have attached all of the written communication that has occurred between ****** and myself. My husband did not communicate other than the VM.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.