Business ProfileforShannon Fence

We have had multiple issue with this company regarding the installation of our fence and the agreed maintenance that is part of the contract we signed. We had a warped gate post that in total took 3 months to replace after coming out and trying to fix it with a mallet and extra rocks before they finally replaced the entire post. The opposite post gate also had issues and took three weeks before they were able to come out. This was only because we called multiple times to get an update on if they were coming or not. We called to discuss this issue further and the former owner of the company (who still works there) told us we were "low priority" because this was "free" work and that we were too far away from their headquarters. If they are not able to provide us the same service as those close to them they should not travel this far to install a fence. Their isn't a timeline promised in their agreement, but feel like our issues are being ignored so they can focus on business that brings them in more money. Preferably we'd just like a partial refund and to never talk to this company again.