ComplaintsforBurgers Ace Hardware
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Complaint Details
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Initial Complaint
01/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased item for $129.99 on 1/8/2022. Attempted to return item the same day, 1/8/2022. Manager on duty told me the item cannot be returned; owner has to be contacted. Nothing on the packaging says this is final sale. Cashier did not inform me this is final sale. Receipt does not indicate final sale. Spoke to owner “Greg” on 1/9/2022 and stated I want a refund. Did not want to provide a refund, told me to exchange it. I want a refund.Business response
01/21/2022
In a phone response BBB staff was advised that the item purchased was a discounted closeout item and signs were posted saying all sales final.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.