Business ProfileforAnderson Heating & Cooling

Our furnace was not working so we called Anderson HVAC. ** from Anderson came out later that day. We told him this was an unexpected expense for us but we were interested in getting estimates for both furnace and AC. To do both the AC and furnace was too much for us at this time so we decided to do just the furnace and an AC coil for future AC install. On April 11th they installed the new furnace and AC coil. I left a glowing review. On April 12th we received a text. ""Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI ******** ****** who is their Director of Digital Marketing in MI. That was two weeks ago and I have heard NOTHING from anyone. I even called *** ****** and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, yet nothing has been done. This is wrong! Your help is very much appreciated. Thank you.