ComplaintsforHonda of Mentor
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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I financed used 2017 ford explorer from this dealership April 16 2020 for $16,000. A few days after i got this vehicle my check engine came on the dealership gave me a run around, but did legally have to fix it. they did it was during covid and took about a month. after the repair the check engine light was still coming on/off. went to the dealer about a mouth after the repair to let them know and they refused to do anything. Fast forward to today 8/1/23 i need a new engine and the vehicle can not be driven. I had this vehicle for 2 years and the engine is shot and i still owe 15,000 on my car loan. this dealership sells lemons to people in need. they lie about there used cars. i saw multiple google reviews from people with the same issue as myself. i can't afford to get the engine repaired and have no car at the moment. this dealership needs to be investigated.Business response
08/02/2023
Hello ******,
When acquiring a pre-owned vehicle from a dealership, unless there is an existing warranty from the manufacturer, it should be understood that these vehicles are sold in an "as-is" condition, which we clarify throughout the process. We provide all our customers with an array of package options designed to extend this coverage in diverse ways. However, according to our records, you elected not to avail of these options.
Unfortunately, at this juncture, we are unable to assist with any repairs to your vehicle. We deeply regret any inconvenience this may cause and appreciate your understanding in this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.