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AV-Express has 1 locations, listed below.

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    Customer ReviewsforAV-Express

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    4 Customer Reviews

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    • Review from Linda D

      1 star

      06/13/2022

      I have e-mailed three months without any response. E-mails now come back not able to deliver. Phone's mailbox filled! I bought an over the fireplace TV mount and need a part ! I would like to talk to the owner of the company. How can I contact the person? Are they still in business? Horrible customer service!! Linda D
    • Review from John J.

      4 stars

      03/10/2022

      Absolutely agree with recent reviews. Horrible customer support. Can’t leave messages and no responses to multiple emails. Too bad as good products. I would like to correspond to the company president or CEO. I’m interested why this situation is so.
    • Review from Frank R

      1 star

      03/02/2022

      Terrible customer service. Placed an order and they never shipped it. I emailed them to inquire about my order status and they never responded. I later received an email saying they canceled the order with no explanation.
    • Review from Melissa

      1 star

      11/13/2021

      I have tried contacting this company several times multiple ways on a pair of speakers the company I work for purchased. The ac/dc cord shorted after 6 months of use. This is nearly impossible to find as it seems to be very specific. Zero response or help from customer service. Now I have a pair of $200 speakers we cannot use.

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