ComplaintsforPowers Roofing & Exteriors
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Complaint Details
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Initial Complaint
04/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I signed a contract with this company on 02/05/24 for siding replacement. They have not communicated with me when or if the siding will be fixed. I spoke to **** via email a few days ago and he said he hasn’t been able to get in touch with ***** ****. I called the number on the website and it only took 2 minutes to speak to a representative. I emailed him the contact info, also I told him due to the recent storms more siding has fallen off the house and garage and the siding is hitting the house. He hasn’t responded to my email.Business response
04/22/2024
Hello,
We do not have a building contract with ******. She signed a Service Agreement with us in February which allows us to work with her insurance on getting the repairs approved. We have been in communication with ***** **** as recent as 04/18/24, but unfortunately this takes time, as it is up to the insurance to approve the work. If Ms. Mills wishes to have the partial repairs completed based on the information we have, I'd be happy to have her sign a contract for the scope of work and we can get her on the schedule, but at this time there is no contract to perform the work as it is still under review with ***** ****. I will attempt to reach out to her this morning for clarification.
Customer response
04/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The siding is hanging and swinging back and forth. I spoke to ******* about fixing this so there wouldn’t be further damage to the house and ***** **** being billed.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
****** *****
Customer response
05/01/2024
RECEIVED VIA PHONE BY BBB STAFF MEMBER:
The consumer has informed the BBB that the business has made a temporary fix until the claim is completed. her insurance company confirmed the claim is being addressed and she is satisfied with the business's response.
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Contact Information
7472 Tyler Blvd
Mentor, OH 44060-5402
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.