ComplaintsforGomez Shoe Repair

• Initial Complaint

  08/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date: 06/21/2023 Acct/Tracking ticker#: ****** pairs of shoes/Amount: $64.80 I took my **** **** Loafers to the shop on ***** ******* **** *********, OH for repair of my leather uppers/hand sewed soles/ handmade pinch tassels loafers/ shoes /hand antiqued leather uppers color of cognac shoe/loafers genuine hand sewn soles (bottom of shoe) combination stacked leather heel size 9.5 Narrow some time pass went to pick up my loafers/shoes which is one of a kind and they could not find my shoes I dropped off, either the shoes grew legs and walked out of the shop or the staff sold/stole them the shoes are irreplaceable I am filing a complaint with the better business bureau as well as small claim court when a person take shoes in for repair you expect to pick up your shoes not "we can't find them" I am very upset or this entire matter I recommend anyone going to the multiple locations of ***** shoe repair DO NOT GO find another shop if u want your shoes back. I talked to the owner, and he stated he needed time to find the shoes. He stated he would get back to me in 10 days I have not heard from him after 15 days which has passed. I advised him if he did not get back to me, I would be filing a complaint with the BBB. We talked and he said he would get back to me, which he has not done at this point I am filing a complaint. over the disappearance of my custom-made **** **** leather uppers/ hand sewed soles (bottom of shoe)/ handmade tassels. This shoe is not made any more by **** **** and was expensive ($200.00) when I bought them 14 years ago. I am terribly upset and angry over this matter.

  

  Business response

  09/20/2023

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  I've spoken to ******. He said he offered the consumer to come into the shop and he would pay for the missing shoes. He thought the consumer was going to come in but never heard from her. The offer is still open and the consumer can come in to discuss the matter. 

  Customer response

  10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  The consumer has stated she contacted the business on p/27. She was told ****** was not in but he will be in tomorrow. She went to the shop the next day on 9/28 but ****** was not in as she was told. She asked the staff member ******* when he would be in but she said she didn't know. The consumer left the information regarding her complaint and the cost of her shoes. The consumer is disappointed that the business did not follow through on their word and would like to know when to expect her refund?

  
  Regards,
  
  ******* * **********
  
  
  
  
   

  

  Business response

  12/07/2023

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  Mr. ***** said the customer left her shoes there for 5 months before she came back to get them. Their receipt say they are not responsible for the shoes after 30 days.  When items are not picked up, they will try to contact the customer. If they are unable to reach the customer, they donate items to ********* ***** ********* etc.  They are emailing me a picture of their records on this customer. 

  Customer response

  12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Sent as attach above ]
  
  Regards,
  
  ******* * **********
  
  
  
  
   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩