ComplaintsforA 1 Auto
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Complaint Details
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Initial Complaint
04/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought truck bed A1auto LLC **** ********** **** ** ********** **** ***** I bought a truck bed they didn't not tell me about any return policy's I bought two more things that day to, and they also told me that the truck bed would fit, and it didn't, and the tail gate would work, and it didn'tBusiness response
05/03/2022
Customer called and stated he needed a pickup bed for a Chevy Colorado. We checked our interchange software for fitment and told him that this would not fit as this came from a crew cab truck. He showed up the following day with measuring tape and said that it would work and made the purchase. Customer came over a month later stating that it doesn't fit and wants to return it. On top of him exceeding our 30 day warranty (which only applies to Engine and Transmissions) we don't except returns on sheet metal parts and informed him it was being sold as is. I uploaded an invoice to clarify how long ago he had purchased it.Business response
05/04/2022
Outside of the fact that it is past 30 days which indicated on the date of the invoice. There is no warranty period on any sheet metal which is body parts. We are not the only business that enforce these rules. Every single business in our industry enforces a no return policy on body parts as they are not a mechanical item that needs to be further tested. Body parts are items such as doors, truck beds , fenders etc. that need to be inspected before purchase. Customer was told on the phone item would not fit over the phone. He came the next day saying that it would fit and came with a measuring tape. We told the customer item is as is. This is our final answer. You cannot wait over a month and expect to return an item that is as is . All Body Sales Final . We are not exceptional to any of the Big Box Stores which have a similar policy.Customer response
05/09/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.