Business ProfileforFloorco Flooring

I need help getting Floorco Flooring (“Floorco”) to correct two discrepancies from a flooring project they did in my house 4 months ago--7 to 9 Mar 22. Most of the flooring installation went well, but it has been a struggle to have them fix the remaining issues and finish the job. On 23 May they fixed one of three issues that I identified to them in an email the day after the installation--10 March--but they still have not fixed the other two: a. Laundry pedestal sink was not replaced into its original location against the back and side walls, which it needs for lateral support and to keep water from dripping between the sink and back wall. b. They didn’t put stained quarter round around a portion of a desk in the breakfast nook. The pedestal sink misplacement has been a nagging issue; without back wall support it wobbles when being used since it’s a top-heavy appliance. I explained this to Floorco several times verbally and by email on 10 March and 1 April. However, on 23 May, instead of moving the sink to its original place, they did a workaround by leaving it in the wrong place and pushing its top against the back wall, then caulking it, hoping that would hold it in place. It didn’t. The next day I sent an email to Floorco, explaining the problem and requesting they send someone to fix this problem properly and the other remaining issue. By 10 June Floorco had not responded to my email, so that day I sent them another email to schedule a date to complete the work. As of today, 9 July, they still have not replied. Tomorrow it will be four months since I first identified these issues to Floorco, and I’m still waiting for Floorco to fix them. Their lack of response to my emails is very disappointing, and is not the way to treat customers. This certainly is not what I expected of them when I first contracted them for the project. That’s why I’m appealing to you for help resolving this matter. Please feel free to contact me if you have any questions.