Business ProfileforComfort Suites Hotel

arrived 7/29/2022. departed 8/1/2022. paid $323.74 each for 2 rooms = $647.42 total. Ice cold pool. Additional room was for family(blind child & disabled parents) to have disabled suite. Computer didn't have an operating system. The name card behind desk said "Manager Bob Patel". But my receipt says "checked in by gm". Complained to individual. He repeatedly lied. "it's 82 degrees". "It's a room temperature pool." It'll warm up later in the day", etc. During the stay I check the pool 5-6x, it was always cold. Family used the pool and had purple lips. It was heartbreaking. We only have an annual family reunion. I could've paid a lot less for a motel room without a pool. I called Choice, once spoke w/ Jell, then Jason. Heider offered 5000pts (approx. $10). No help. Stated that businesses are individually owned. Today Joshua called & gave me 1200pt. which is a couple of dollars. 8,000 points for $25 giftcard. Relax Inn on S. Dixie is $250/week. We could've went there or any number of other places. The compensation for breaking my trust in Choice is unacceptable. Manager lying is totally outrageous. I tried to find a different place and everyone was booked. So sad. My son was in from Korea. I'm retired vet

our management is change so we dont about that guest. we took over from july 19th 2022

July 19, 2022 when you took over is 10 days prior to our stay.