ComplaintsforSoul-utions, Inc.

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Soul-utions was hired by 2-10 Home Warranty to repair a plumbing issue during the coverage period of our warranty. **** came in May and did not fix the issue. He said he had to get authorization from 2-10, but did not contact 2-10 until we started calling him a month later. **** came back in June and again did not repair the trip lever issue with the master bathroom drain. He again said he needed authorization from 2-10, and again, did not contact 2-10. We’ve called ****, we’ve called *****. We’ve left messages. No one ever called back and no one made any effort to properly fix the drain trip lever. We are in August tomorrow and still no return calls, still no repair completion.

  Business response

  08/08/2022

  At this time we have gone out to the H/O home multiple times to repair the plumbing. We have repaired the tub about 3 times due to the H/O not being happy. The last time that we were out there I repaired the tub and made sure that it wasn’t losing water for over 10 minutes. We made the H/O aware that since the tub held water for over 10 minutes the there wasn’t anything else that we could do for them. At this time the warranty company will not replace the waste and overflow due to it being in working condition. If the H/O would like us to replace the waste and overflow it would be an out of pocket charge to them. 

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had work done to my bathroom 7 months ago. 1st off they charged me $400 to cut a hole in my wall, when they made it seem like that charge was to access and then to repair the wall. However they left a large whole in my wall. But now after 7 months the faucet they replaced is leaking worse then it did before they " fixed it". When I asked them to fix thier work I was told that since I used my home warrenty for the repair, I would have to pay for them to come out and fix it. I asked if I had not used my home warrenty would they charge me again to fix it and he said no. It should have lasted a few years. As I can see from the other complaints they charge over for things to get more money out of people with a home warranty to make more money on the and so sub- standard work since the warrenty company will only inforce thier work for 30 days. They are fraudulently taking home warrenty claims and scamming thier customers!

  Business response

  07/05/2022

  Soul-utions Plumbing will be going out on 7-6-22 to see how we can assist the H/O with there plumbing issue.   

• Initial Complaint

  11/16/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In April I filed a claim with my home warranty company to fix the master bathroom shower faucet. They sent someone out to fix it and I paid my service fee. In a few days, it stopped working properly, so I called the warranty company again. This time they sent out someone from Soul-utions plumbing. I was not supposed to be charged a second service fee, since this was a continuation of the original problem, but he insisted that I had to pay. I contacted the home warranty people and they said I would receive a refund as soon as the plumber uploaded the diagnosis. Here we are several months later and he still has not uploaded any information about my claim. What is worse than not getting the refund is that my shower is still not fixed. He has been here 2 or 3 times and each time he says he has to get a part and come back. The last time he was here was around Septermber 24. Having tried multiple times to fix it, he said the unit would have to be replaced and that he would be back the next week to do that. Here we are 2 months later and he has not returned. I have attempted to call him 3 times, but he never answers and does not return my calls. The home warranty will not send anyone else out because he has not entered a diagnosis and my policy is now expired. If he had entered the diagnosis months ago, my file we be open and able to be resolved and I would have gotten my refund, but since he did not, I have no recourse with the warranty company. To them, it's as though it never happened. I am incredibly unhappy that the fate of my faucet and refund are in the hands of this plumber who appears to be very unprofessional. Equally disappointing is the home warranty company (2-10 Home Warranty) who chose this provider and yet is not holding him accountable nor willing to honor their commitment to me, hiding behind the lack of professionalism of this service provider.

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