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          Honda of Middleburg Heights has 1 locations, listed below.

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            Business ProfileHonda of Middleburg Heights

            Car Dealers
            BBB accredited business

            Contact Information

            7700 Pearl Rd

            Middleburg Heights, OH 44130-6550

            Visit Website
            (440) 243-5577

            Business hours

            9:00 AM - 7:00 PM
            Business Hours
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 5:00 PM
            Closed

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 1/11/2023

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            New and Used Auto Sales.

            Business Details

            Location of This Business
            7700 Pearl Rd, Middleburg Heights, OH 44130-6550
            BBB File Opened:
            7/11/2022
            Years in Business:
            2
            Business Started:
            6/28/2022
            Business Incorporated:
            3/10/2022
            Accredited Since:
            1/11/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 7700 PEARL RD for this business, issued by Ohio Bureau of Motor Vehicles (BMV). The expiration date of this license is 3/31/2026.

            These agencies may include:

            Ohio Bureau of Motor Vehicles (BMV)

            1970 West Broad Street

            Columbus OH 43223

            (614) 752-7500

            Fax: (614) 7528410

            http://www.ohiobmv.com

            Type of Entity:
            Corporation
            Alternate Business Name
            • FS of Middleburg Heights
            Hours of Operation

            Primary

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Chris Meigs
            • Patrick Rice, Partner/General Manager
            • Jennifer Merolla, client contact/financing
            Contact Information

            Principal

            • Chris Meigs
            • Patrick Rice, Partner/General Manager

            Customer Contact

            • Patrick Rice, Partner/General Manager
            • Jennifer Merolla, client contact/financing
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/13/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            Attached, please find written communication between myself and the dealership regarding purchase of a vehicle without keys to unlock or lock the driver side door. September 4, 2023 From: ****** **** **: Honda of Middleburg Heights, Ohio Subject: Purchase of **** *** ****** *** ******************, Aug 23, 23 Re: Set of keys not unlocking or locking the driver side door The vehicle driver side door was ALREADY unlocked when my wife drove off the vehicle from the ***** dealership. To our dismay, we were given a set of keys from the sales person that DO NOT unlock the driver side door, nor the trunk (UNHEARD of!). This should have DISCLOSED by law. Jamie of sales said she was not aware of that & that it was a service responsibility. Several messages were left to her and to her mgr with no response. I've been getting the runaround, outraged and frustrated for being ignored! More so, it is unethical and not acceptable! Action needs to be taken. All we need is a set of keys to unlock the driver side door. Please give me a call or send me an email. Your urgency over this matter is appreciated. Thank you, ****** * **** ****   September 4, 2023 Message from Honda of Middleburg Heights wrote: I have left you a message stating this was not something I could take care of. You purchased a 2010 Kia and signed and as is paperwork. I have driven the car and we discounted the vehicle to fit your needs. We can cut you a new key at your cost. The vehicle was discounted over $500. September 5, 2023 Response from ****** **** to Honda of Middleburg Heights The so-called discount barely covers the cost of replacing the exhaust system that we had to deal with. Not only was it a health hazard due to fumes (a safety issue) but also loud! It cost us $1368.93 to replace it at *****. And yet you are saying that we would have to pay for a new key to unlock the driver side door?? Unbelievable and unheard of!!
            Read More
            Read 6 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            CC F

            05/24/2023

            Never do business with this dealership. Other dealers will pay you at least $3000 more for your trade in. These people have a whole shtick worked out where they tell you that you're saving so much on the taxes when you trade in for a new car, so you should accept less for your trade in. Don't listen to them. Literally drive down the street and you will get $3000 more for your car AND save on taxes! Plus, this dealership is incredibly slow and will take hours to give you a quote. Very insulting experience.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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