Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Superior Fence & Rail has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSuperior Fence & Rail

            Fence Sales
            BBB accredited business

            Contact Information

            6909 Engle Rd Ste 35

            Middleburg Heights, OH 44130-3477

            Visit Website
            Email this Business
            (216) 435-7096

            Business hours

            7:30 AM - 5:30 PM
            Business Hours
            7:30 AM - 5:30 PM
            7:30 AM - 5:30 PM
            7:30 AM - 5:30 PM
            7:30 AM - 5:30 PM
            7:30 AM - 5:30 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 5/2/2023

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Superior Fence & Rail is a Fencing Contractor Company.

            Products & Services

            Fence Services: Education, Vinyl Fence Production, Fence Installation, Fence Video Archive, Home Depot Services and Fence Permits.

            Fence Types Offered: Vinyl Fence, Wood Fence, Aluminum Fence, Chain Link Fence, Cedar Fence, Gates & Entry, Railing, Pool Fence, Dog Fence and Trex Fence.

            Business Details

            Location of This Business
            6909 Engle Rd Ste 35, Middleburg Heights, OH 44130-3477
            Email this Business
            BBB File Opened:
            7/15/2022
            Years in Business:
            2
            Business Started:
            12/21/2021
            Business Incorporated:
            1/7/2022
            Accredited Since:
            5/2/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Superior Fence and Rail
            Hours of Operation

            Primary

            M:
            7:30 AM - 5:30 PM
            T:
            7:30 AM - 5:30 PM
            W:
            7:30 AM - 5:30 PM
            Th:
            7:30 AM - 5:30 PM
            F:
            7:30 AM - 5:30 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Doug Willse
            • Matt Siebert, CEO
            Contact Information

            Principal

            • Matt Siebert, CEO

            Customer Contact

            • Matt Siebert, CEO
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This is the essence of a letter I sent twice. The vinyl fence was installed at **** ***** **** *** **** ***** in the month of October of 2023. Amount of 13K, we paid half. The landscaping was left in shambles with debris as well as the complete stamping down of the foliage. After three conversation with my husband Lee, one in person, it was verbally decided that to complete the job. 1. Clean up of the debris' 2 Moving the post near the gate to close the gap. 3. Repairing the scratch on the gate door and 4. Repairing the slats in the fence that aren't close enough. It is now January of 2024, nothing has been done to rectify these concerns. No one from the company has reached out. We have started to clean the debris. So we seek a price adjustment as well as completion of the job.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tom Z

            05/22/2023

            We purchased a Shadowbox Wood Fence. The fence wasn't done correctly, there were many issues including uneven spacing of the pickets, so they came back and redid the fence. Once again there were issues including uneven spacing of the pickets so they had to come back for the third time. The crew left things behind each time that I had to clean up myself. This includes pieces of the old fence, chunks of cement from the old fence posts, new fence nails, stickers from the new fence and cigarette butts all over the place in our yard and all three of our neighbors yards. The spacing of the pickets is still not correct but it's better than the other two times they installed the fence so we decided to accept the fence this time. Now we have to have the crew come back for the fourth time to fix the gate. We were hoping to get a high quality fence install as advertised and we were disappointed that we didn't get it.

            Superior Fence & Rail Response

            09/13/2023

            We have installed hundreds and hundreds of fences for happy customers, but we acknowledge this job did not go quite as planned. Hopefully our persistence to make sure we delivered a quality product in the end meant something. We have certainly used some of the learnings from this job to train and refine our precesses, and we believe we've become an even better company as a result. We appreciate the feedback!
            Read 1 More Customer Review

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.