2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tom Z
1 star05/22/2023
We purchased a Shadowbox Wood Fence. The fence wasn't done correctly, there were many issues including uneven spacing of the pickets, so they came back and redid the fence. Once again there were issues including uneven spacing of the pickets so they had to come back for the third time. The crew left things behind each time that I had to clean up myself. This includes pieces of the old fence, chunks of cement from the old fence posts, new fence nails, stickers from the new fence and cigarette butts all over the place in our yard and all three of our neighbors yards. The spacing of the pickets is still not correct but it's better than the other two times they installed the fence so we decided to accept the fence this time. Now we have to have the crew come back for the fourth time to fix the gate. We were hoping to get a high quality fence install as advertised and we were disappointed that we didn't get it.
Superior Fence & Rail Response
09/13/2023
We have installed hundreds and hundreds of fences for happy customers, but we acknowledge this job did not go quite as planned. Hopefully our persistence to make sure we delivered a quality product in the end meant something. We have certainly used some of the learnings from this job to train and refine our precesses, and we believe we've become an even better company as a result. We appreciate the feedback!Review from Eric S
5 stars05/02/2023
My experience started off with Michael salesman. Very nice guy! The fence, all thou we had a issue. The owner took time out to come and listen and I had felt even there where communication problem. We work thru it. He did right by me. I believe everyone could use a second chance! Well they have done a amazing job! And I am happy with my fence if one of my family members would want a fence put up. I would recommend Superior Fence and Rail. Cause they came thru like a champ. So I would like to Thank owner the salesman and there team thank you ! Communication is everything! Love and lightSuperior Fence & Rail Response
09/13/2023
We appreciate the feedback! We know there will be times that issues come up, but we always try and do the right thing. Often times, it leads to even happier customers who see how much we care. Thanks for helping us get better.
Customer Review Rating
Average of 2 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.