3 Customer Reviews
Review from Mark S
5 stars12/26/2023
Clear description of services to be provided and their costs. Clear description of optional services and cost. Work was done efficiently as described.
Dryer Vent Wizard of Greater Cincinnati Response
12/28/2023
***** thank you for taking the time to share about your experience with Dryer Vent Wizard of Greater Cincinnati & Dayton. Josh strives to solve problems and provide excellent service to our customers. The removal of the bird's nest from your dryer vent and the installation of the pest proof vent covers will assist in keeping the animals from entering your dryer vent and bathroom fan vent in the future. We hope you enjoy drying your clothes safely and efficiently now.Review from Bill B
1 star11/14/2022
Based on an ad we saw in **** Magazine with a price 0f $160 to clean a dryer vent we made an appointment. The tech was polite and personable. He rattled off a bunch of extra charges. He vauumed the dryer.; changed out a section with a BETTER section of aluminum pipe and blew the clogged.. This was just what expected to be done, except for that aluminum pipe of course. He was here 45 minutes and the charge was $456.
Two days ago I wrote a review about Dryer Vent Wizard of Cincinnati. It was more negative review than it should have been. We saw an add in the Home Magazine for Dryuer Vent Wizard to clean a vent for $160. Our cost was $436. After a conversation with the owner I had a better understanding of what goes into cleaning a 17 foot vent that had not been cleaned in the 21 years it had been installed.
Dryer Vent Wizard of Greater Cincinnati Response
11/15/2022
****, I appreciate your review and we always try to learn from it. Often times when we receive calls wanting a ballpark figure for cleaning the vent we do tell them that $160 is a ballpark figure and the typical charge averages $165. Since we are certified we are required to reveal the entire condition of your dryer and drying process so we can be sure you are safe and your dryer is operating efficiently. Often, as in your case, you did need additional work to bring your vent up to code and for you dryer to be safe and efficient. WE always give you the options and you are required to approve the work by signing that you agree. That is completely your option and choice. Again, I am sorry you are not pleased with the service and I will follow up with you individually. But, Thank you again for responding....We could have accomplished more by you calling me, the owner, so we could resolve the concern....Review from Daniel R
5 stars10/04/2022
They did a good job for me. I had to buy and install a vent pipe after I bought the house because the previous owners just let it vent in the attic. They trimmed the pipe for me because it was too long and not venting well and blowing back into house. There was always dust in the house from the lint blowback. Thanks to Stephen for doing a good job!
Customer Review Rating
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