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Find a Location

Mattox Woodworking has 1 locations, listed below.

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    Business ProfileforMattox Woodworking

    Woodworking

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Mattox Woodworking in Middletown, OH offers kitchen and bathroom remodeling, countertops, custom built cabinets, furniture, and other items including flooring.

    Business Details

    Location of This Business
    3000 Roosevelt Blvd, Middletown, OH 45044-6318
    BBB File Opened:
    7/1/2014
    Years in Business:
    35
    Business Started:
    1/1/1989
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Edward Mattox, Owner
    Contact Information

    Principal

    • Mr. Edward Mattox, Owner

    Customer Contact

    • Mr. Edward Mattox, Owner
    Additional Contact Information

    Fax Numbers

    • (513) 424-2997
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/05/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In July of 2021 I hired and Contracted Paul and Chris Mattox of Mattox Woodworking to make and install kitchen cabinets for my home. I gave as a required deposit the sum of $5000.00 to Mr. Mattox on July 15.2021. The agreed upon price was $9968.44 Mr. Mattox told me on July 15, 2021 that I would have my cabinets made and installed in December of 2021 0r January of 2022 at the latest. Then Mr. Mattox said March 0f 2022.. It is now July of 2022 and Mr. Mattox said that he is working on other customers jobs and that I was just going to have to wait. He also informed me that he has had one lady wait two (2) years to get her cabinets. Originally Mr. Mattox said the project would take approximately six (6) months. it has been a calendar year and he has not started on my cabinets. I just want my $5000.00 deposit refunded so I can get a reputable company to do this job.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Holly S

    1 star

    09/16/2021

    I am really not the kind of person who complains, but I think I should let a buyer to beware of this company. Mr. ********************** came across as very go getter and reasonable contractor. He acted as if he was actually listening to what I wanted. He gave us a quote that we were really happy with , so we placed half of that quote down. Needless to say I had to keep bugging him on when he would start our kitchen and it was always the same comment " they still haven't made your cabinets because of covid". Which I was fine with the first eight months but than I lost patients so I asked for down payment back and he said he did not have it because he spent on cabinets. I felt than we were stuck with this him as contractor. My husband and I were very patient with him and felt like he lied about a lot of things. It took him over a year to start and the layout was not what I asked for, but I was fine because it worked and I did not want to wait another year for it. It took a while to finally finish our projects and I felt like he kept adding additional cost that we never discussed. In the end my husband and I just paid him what he wanted to get it over with. I am wanting people to know if you hire this company be aware of his excuses and know it will not happen as soon as he promises.

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