ComplaintsforScene 75 Entertainment Center
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
02/07/2024 $202 Order Confirmation ********************* Mother in law purchased E-Gift Cards from Scene 75 as birthday present for my kids. We arrive on 02/11/2024 at 1:00 pm with order confirmation in hand with barcodes to be scanned to receive physical cards to use. We find out that our barcode was already redeemed at earlier at 11:54 am. I am confused and ask for manager. She was unwilling to help resolve the matter and offered 50% of the value. I vehemently refused such a terrible offer given the circumstances. Mother in law is in *******, my family lives in ******** and Scene 75 is in Ohio for reference. There is either an issue with cybersecurity or malicious acts by employees, either way I am requesting your help in this matter.Business response
03/02/2024
Good Afternoon,
I am the GM of the Scene75 ********* location located in ********* OH. I had learned of this complaint just today and never receiped a first notice. That being said, there was an issue at one of our sister properties that mathes the description of this complaint. I have forwarded this complaint on to our Cincinatti GM James W**** as I beleive this happened at the Cincinnati Ohio location not *********. There is nothing that I am able to do regarding this matter beyond passing along the information to that location. Let me konw if there is anything further you need.
Business response
03/02/2024
Here is a copy of the complaint on ****** linking to Cincinatti Scene75
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.