ComplaintsforYeti Restoration

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had a radon evac system installed by Yeti Restoration on 9/28/2020 who failed to do a full proper evaluation for the solution. Company failed to notice an outside drain that was connected where the radon evac was installed after the work was completed. This drain interferes with the radon evac where air is being sucked from this drain rather under the concrete where the radon lies. Solution was to use a retrofit floor drain (Dranjer D-R2), but the device was never designed to work outside thus it constantly clogs (confirmed this with the manufacturer Dranjer). Owner comes out to the house on 5/31/2022 and acknowledges his team did not notice this prior to us agreeing to the installation. Solution is to have us spend thousands more to rework this drain so it does not connect to where the sump pump/radon evac is located. We have attempted to update the drain to help it from clogging per Yeti recommendations, but Yeti refuses to test without charging us an additional $150 (manager called and said they could do for $130). I find it very irresponsible that this company does not perform a thorough evaluation and sells a radon evac system that will not function correctly without a jerry rigged system to try and "fix" the issue. Had a proper evaluation taken place and we were made aware of the issue of the drain, we would have considered a different location for the radon evac or consulted with other vendors to find the best solution. Additional documentation has been included with desired resolutions.

  Business response

  08/08/2022

  The contract for radon mitigation included the system install and a post test to ensure the radon levels are below the EPA action level.

  The customer himself has included the post mitigation test we performed after the system was installed.  You can see the results are below the EPA action level which fulfilled the terms of the contract.  We have gone above and beyond to provide excellent service to the customer by visiting the property multiple times at no charge.

  In this case, the customer wants another test to be performed, but at no cost. The fee for all re-testing is $150.  In this case we reduced to $130 and also explained he can test the property himself (usually you can purchase tests for under $40) if he'd prefer a more affordable option.

  The most recent communication from the customer has been aggressive and inappropriate.   

  Business response

  08/24/2022

  Yeti Restoration installed a fully functioning radon mitigation system as shown by the attached post mitigation radon test report.  On the report, you'll see the radon levels are below the EPA action level which fulfills the terms of the contract.  As with all of our customers, any additional testing is at their expense. 
  
  
  We've spoken to Mr. ******** about this several times and explained that the only time the system will not function properly is when he allows debris and leaves to clog the drain.  While we believe cleaning leaves and debris from a drain is a part of home maintenance it is clear from the FB message, contact through the Attorney General, and the BBB that Mr. ******** is trying to slander our Company name until he gets his money back.  
  
  
  In order to protect our employees from future interactions with Mr. ******** a check for $892.50 has been mailed.  Please note all warranties and guarantees are void going forward and all future testing needs to be performed by another contractor at the clients expense. 
  
  
  

  Customer response

  08/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 

  A check has been received today along with a release letter releasing Yeti Restoration from any and all fault related to this installation.

  I do not agree with the statement "Mr. ******** is trying to slander our Company name until he gets his money back."  Our initial request to Yeti Restoration was to simply have an additional test performed at their expense to validate the outside drain device with added filter (per Yeti Restoration guidance not manufacturer) was still allowing the mitigation to continue below the set EPA standards.  This was denied by Yeti Restoration which led me no choice but to investigate this situation more.  As detailed below, the feedback I received from the manufacturer Dranjer along with two additional certified radon mitigation specialists provided myself insight that Yeti Restoration was either unaware the Dranjer device should not be used outside, was not aware any other reasonable solution was available, or I was being purposely misled with a quick fix but no permanent solution.

  As a final statement to the situation, here are the below details that were also sent to the Attorney General of Ohio:

  1)  Yeti Restoration did install a functioning radon mitigation system, but the radon levels set by the EPA were only achieved with a device used on an outside drain manufactured by Dranjer.  Per the manufacturer Dranjer these devices are not designed to be used outdoors.  If this device was removed, the radon levels would be over limits set by the EPA thus breaking Yet Restoration's radon level guarantee.

  2)  Two additional certified radon mitigation companies reviewed the situation and confirmed the following:

    a)  The device used on the outside drain is prone to clogging and is meant for containing small leaks.  This should not be used outdoors nor to support a 3" outdoor drain.

    b)  The reasonable solution is to install a P-trap on the inside of the sump and remove the Dranjer device from the outside drain.  This will allow the radon to continue to be mitigated below the required EPA thresholds while not causing basement flooding from a device that should not be used on an outside drain.

  I appreciate Yeti Restoration bringing this to resolution and hope this experience will help Yeti Restoration when they run into a situation like this in the future and now have the knowledge to address correctly.

  Regards,
  
  ***** ********

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Last year, Yeti agreed to fix my issue reported via BBB. After an additional 6 trips to my home, the problem still persists. After the last repair the shower door glass was left chipped in 2 spots with silicone all over, causing it to need replacing. The new curb was not grouted, nor finished on all sides, causing water to continue to leak out onto the floor. Additionally the repairs done by Yeti caused damage to the walls and trim, which now needs to be patched and painted. I continue to not be satisfied and I am again requesting a refund so that I can hire someone to finally fix the mess that Yeti has left me with for almost 2 years.

  Business response

  01/12/2022

  Hi Ms. *******,

  Sorry you felt this was the best route.  Totally understand your frustration.  I'd love to set-up a payment plan like I requested several times in emails.  We really would like to resolve this issue for you, but can't so unless you provide me with a new phone number, or call me back, or respond to my emails.  

  Hope to hear back from you soon.

  *****

  Business response

  03/15/2022

  Unfortunately a Venmo business account can only receive money, not send it.  We will overnight a check to you today for the full amount.

  Customer response

  03/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩