ComplaintsforMike Castrucci Chevrolet in Milford

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car from them less than 2 weeks ago, and the reverse is already out. It was a highly modified vehicle so I knew that there were risks involved.HOWEVER, the previous owner contacted me saying that the reverse was an on going issue that is why they got rid of it. They continuously lied through out the process even saying the car was never raced. I have since found videos that prove that is incorrect. When I contacted them letting know of the issue I was ignored until the following week. I called today and was told to speak with the GM. I was connected with him and he IMMEDIATELY started getting super defensive and yelling saying he has seen videos of the car going up and down the drag strip. I have only driven the car 4 times total since my purchase and yes I did buy the car to race however this does not effect reverse, and it was very much raced before I got it, PLUS I have messages from previous owner stating it was an issue before they even got the car. I was not seeking a hand out I didn’t even want nor need them to pay for the repair I just wanted them to make it right and help considering I haven’t put 500 miles on it since purchase. DO NOT DO BUSINESS WITH THESE PEOPLE

  Business response

  07/15/2024

  *************************903074/posts/7879*********293/

   

  Thank you for contacting us regarding *** ******** car. He bought it strictly as is.....please see attached.

  Additionally, and as he stated in his complaint, it is worth noting he did race the car as evidenced in the ******** link above. The dealership takes no responsibility for the performance of the car under any circumstance in as much as it is being driven by him beyond what the car is made to perform

  Thank you

  Mike Castrucci Chevrolet Management

  Customer response

  07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  I was informed this vehicle had a built transmission, please see attached photo. The issue with the car has nothing to do with stated driving nature, however i guarantee you it was driven harder at the dealership than in those two videos of me driving. Considering it was 2 passes at a 300ft drag strip. And that’s the only time I’ve driven the car. I have messages from the previous owner that state this was an ongoing issue before my possession. Mike Castrucci Chevrolet is selling people junk and finding every way they can to get out from taking responsibility. I was informed at the time of purchase that this car was built for what I bought it for, and told it had a built transmission and it can’t make 2 passes at a drag strip? (And I didn’t even drive it to or from the strip) I even hauled it to the house. 

  
  Regards,
  
  ****** ********
  

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased **** ***** ******** in the end on January . Took in about 2 weeks later because of issues during test drive and noticing the vehicle overheating.Mike Castrucci decided to do a due bill for the servicing provided in February and fixed the water pump. In Aril car started to dangerously overheat once again. Company denied that it was part of the same problem and replaced the head gasket and the thermostat. I had to pay for all of these services and a rental until repairs were complete. These are are related parts and I strongly feel that the vehicle was not properly fixed the first time and I should not be responsible for the 556.85 that was paid and the 98 dollars paid for a rental. Having multiple car savy members in my family they also said that they fixed the head gasket very quick within less than a day so I now feel like what if I just continue to have problems. This vehicle is on a five year loan and I am a mother with 6 kids that I need to entrust this vehicle to get them around safely. I was never offered an extended warranty for this vehicle and was surprised when they told me I did not have one. I would like them to make things right and refund the services.

  Business response

  05/13/2024

  Thank you for reaching out to us regarding our customer. We have a number of questions and will be reaching out to her in an effort to gain a better understanding of what she has described. 
  Thank you

  Sean S******** 

• Initial Complaint

  03/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We purchased **** ********* ******* May 2023.The dealer sold us wrong vehicle so we had bad experience from the beginning.After purchase they "needed me to come back to sign paperwork.I learned they had wrong Vin# but didn't realize the vehicle wasn't AWD as requested.They sold us their vehicle,not the one promised.Since,the vehicle engine light came on.Service says it was gas cap but doesn't have one.Price was never as promised & sales team couldn't explain that.Nor could they explain issues for the entire debacle.Now car is disabled and there waiting for parts.What a mess & vehicle tires out to be a lemon...plz help

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

   leased a high country for 3 years. Had multiple issues with the engine light. "Fixed" at least 4 times only to keep coming back on. Then when we bought out our lease we were told by Mike E**** that the engine light problem was a pre-existing condition and it would be fixed as such. Take it in today only to be told it is throwing a different code than before and we owe $200 for the extended warranty. Then we were told it is a valve and they changed it. Problem still not fixed after spending 4 hours at the dealership they put us in a rental vehicle. Now they are saying the need to drop thr tank and fix a wire that is corroded which was a previous problem and they put the new wire in. So it will be interesting to see how long they have it and if it actually comes back fixed. Also we live an hour away from the dealership so it's not like we can just stop by on a whim. The first time the vehicle went in for service was 6 months after the lease started. Under 8k miles. Then again at 20k miles and then 3 more times. We only want the problem fixed and fixed right like we were promised. And we shouldn't have to pay for the repairs.

  Business response

  02/06/2024

  Last repair we did prior to January of 2024, was August of 2022. In 8/22, truck had 21000 miles. Now it has 39000 miles. We agree that a check engine light is on now again, but that is and could be an indication of a multitude of different problems unrelated to what we did to the truck a year and a half ago. In any event, we agreed to wave the 200.00 deductible to complete the necessary repair. We are waiting on a part to complete the repair. Once that is received, we will complete the repair and return to the customer. We do appreciate his patience.

  Thank you

• Initial Complaint

  12/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went in to get an electrical inspection and told me nothing was wrong with the trucks electrical systems but the problem could be caused by where I’m parking at work or my home. Still having the same problems after changing my parking spots

  Business response

  12/18/2023

  Sorry for the inconvenience. You are welcome to schedule an appointment and we will give you top priority in addressing the issue. Have you spoke w a manager? If not John Whitaker can be reached at ###-###-####. 
  

  Again, thank you for your patience and we look forward to seeing you soon. 

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car that was just traded in from a deal ship that day back on 07-09-2022. The car did not have any paperwork on the car they had it park in the front when I went to look at it. Since I bought it, it has been shaking and have alot of problems with it they Have not found out why till now and now they say warranty doe does not cover it at all. Plus, they over charged me more than the car was worth at the time my loan was for over 21,480 for a **** *** ****** that only had 124,465 miles on it ***** **** **** said it was only worth between 9,000 and 11,000 I felt like I got taken advantage of and I even put 5,400 down on it and I need a safe reliable vehicle that won't break down on me .

  Business response

  12/09/2023

  With over 120,000 miles at the time of sale, there would not have been any warranty that came with the vehicle whatsoever. We sold the vehicle strictly As-Is. Customers are welcomed to have an independent inspection before buying a vehicle….especially one with high miles. We are sorry that the vehicle appears to have some problems. When you buy a vehicle with that age, however, some of this should be expected. Would the customer like us to try to trade the vehicle in for something different?

  Thank you 

  Customer response

  12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  At the Time of Sale this Vehicle had no Paper on the Windshield Nor was it inspected in anyway , plus this vehicle was just traded in that day , I felt very pressured and push into this deal because the sales person said this deal wouldn't be the same as if I bought the car the next day and everyone made me feel like I could afford it because they all said well you're getting Married and you will have two incomes you can afford it when in reality I was going to be able to afford it Plus I feel like they should give me my money back and do the right thing because at the end of the day I need a reliable car for me and my Children to get us to point A & B AND  from the start they knew this car was garbage and took advantage of me because  they think I'm young and Dumb .
  
  ******* ********
  

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Took my car to Mike Castrucci service on 3/3/23 due to it stalling and got a diagnostic in which they said I needed to replace the batteried. On 3/14/23 I replaced the batteries but my car was still stalling. Took it back on 3/16/23 and they have had my car since. Said it "might be" the transmission on 3/20/23. I authorized them to start the breakdown to verify and complete the repairs on March 23rd, but they told GM it was not authorized until May which is completely false. I had no contact with the service center whatsoever in May. Last contact was on March 23 when I picked up my house keys that I left with my car key. They gave me a rental (not a loaner) on March 16th that I have been paying for out of pocket minus 3 days the dealership covered. GM is willing to reimburse the rental due to the delay in repairs but since service advisor lied and said the delay was on my end, GM will not do so. The reimbursement $3.5k was to go towards the repairs cost for my car of $6.3k. Now I am asking a discount for the delay in repairs plus them to correct the statement to GM so that they can reimbursement so I can pay to get my car back. I have never received less than quality service from Mike Castrucci Chevrolet which kept me a customer until now. I REFUSE to ever go back to them for anything else after this is resolved out of fear they will retaliate for me speaking out about being wronged! I have attached the first two rental receipts that I was to be reimbursed for. I still have the rental until Monday, 6/5/23 which will be submitted once I retrieve my car back. I am looking to get this resolved to retrieve my car back as soon as possible.

  Business response

  06/12/2023

  The vehicle is out of warranty. General Motors agreed to assist with a credit to the customer as a matter of good will. We have expedited the matter on our end, to the best of our ability. We apologize for the inconvenience.

  Thank you

  Mike Castrucci Chevrolet

  Customer response

  06/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took my car in the summer of 2022 to have the air conditioner.l repaired. paid over $900 and it worked fine for about a month then it was starting to blow warm air when I was parked or idling. I took it back to have them look at it, and they told me they couldn’t find anything wrong with it but that the coolant reservoir was leaking which was causing the engine to overheat and that could be why the air was blowing warm. I had no problems before I took it. They wanted to charge me another $450 to fix that , I didn’t have the money after fixing the air conditioner. Coincidentally the next day there was antifreeze spraying everywhere and my engine was overheating. I was actually able to replace the coolant reservoir myself. It was literally two bolts and a hose That they wanted to charge me over $300 in labor to fix The weather was getting cool by then so it was hard to tell if the air conditioner was working. Now that it is getting hot again it’s doing the same thing. It’s cool when I am driving but when I’m parked or idling, it’s blowing warm again , I have emailed the dealership and I’ve gotten no response

• Initial Complaint

  04/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought a vehicle from them I was not told that it had open recalls on it and they did not fix the recalls before selling it to me. Because the recalls were not done I experienced engine failure. I have attempted to contact them several times and cannot get a call back. I’ve also contacted Kia who will not fix my car because the dealership did not have the recalls done and did not tell me about the recalls

• Initial Complaint

  12/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2015 Jeep Cherokee 07/2020. Basically from the day I rolled off the lot, it had issues. Within the first year, it had to be towed back to the dealership multiple times. Multiple times it would get fixed and then a few days later something else would go wrong. During the first year it had spark plugs, fuel injector, catalytic converter, transfer case, tie rod, and axel replaced. This includes one terrifying night when I was driving home and all of a sudden the dashboard lit up, the car would not accelerate past 35mph without the car shaking violently. And now 2.5 years later it's starting to have the same problems again. While on the highway a month ago the car started to shake and could not accelerate. I ended up having to get all the spark plugs and fuel injectors replaced. While those were getting replaced they noted the radiator had a leak and that will need to be replaced. The icing on the cake is now it seems there is something wrong with the transmission as the vehicle gets stuck in park when trying to reverse or stuck in first gear and can not go past 10mph. I understand that I purchased a used vehicle and can not expect perfection but there is no justifiable reason why a car should have this many problems in such a short time.

  Business response

  12/30/2022

  Thank you for sending us the complaint sent in by Ms. ******. We are never pleased to hear about any customers dissatisfaction with a vehicle purchased, but as she stated, the vehicle was purchased used and in fact is now 7 to 8 years old. Not knowing anything more than what was included in her complaint, may we request the mileage on the vehicle please? And regardless of that, has Ms ****** considered trading this vehicle in for another vehicle that she may find to be more reliable? I would assure her that we can help by selling her something at or near cost as well as help her with a very generous trade in allowance for the 15 Jeep.

  Thank you

  Mike C

  Business response

  01/03/2023

  Im open to your suggestion........I would like to know the mileage of the vehicle please? You purchased it with 86000 miles approximately. What did you have in mind? Would trading you into something newer and more reliable be a possibility? Again, we apologize for your hardship, but this is the first that it has been brought to my attention......it is an older vehicle with likely in excess of 100,000 miles......we want to help but you have to offer us the chance.

  Customer response

  01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  vehicle is at 112626 miles. On the topic of a trade in, I am hesitant. I do not want to end up in the same position I’m in now and also have sunk so much money into this car recently I’m not in a place financially to put a down payment on something newer. I really want to just get rid of it and save up for something brand new. 
  
  Regards,
  
  ***** ******

   

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