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Complaint Details
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Initial Complaint
05/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had my roof and gutter replace on 8-12-22. I had a leak with in 2-3 month of the done.Since roof been replace I had the company out for leaks in new roof 5 time to be told there was no problem. I call the company supervisor many time to receive a full voice mail to told he never receive message I left. The supervisor had a problem when I told him there was a leak. The worker came out to state it was a nail cause leak in shingle and nail it down. It continue to leak workers came out again state it was shingle were coming up and water was going under it. Had to remove 1/4 to 1/2 shingle in front and cover with plastic. State they will be back with new shingle Monday because shingle they have is wrong color. They came on Monday and put shingle up that wrong color. Have not received call about having problem resolve.
Business response
06/22/2023
We are working to rectify the situation as we speak and are sorry for any inconvenience this has cause our customer.Customer response
06/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. Receive call from Mike will replace the whole front of roof with new material because staff still have not find were leak going from. And place some kind of hot/cold material on it first.
Regards,
****** *****Customer response
06/23/2023
Would like the Job finish and company understand there is a leak from roof and damage to ceiling in living room ceiling.
Business response
06/27/2023
We are going to fix the roof and any associated damage that the installation error may have caused. We have been in touch with the client.Customer response
06/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
01/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
They are requesting a balance of 201.88, I have no idea how a balance is owed. This company during the whole process kept coming up with a larger total. My insurance adjuster asked where did I find them cause they were coming up with extra totals after the estimate and contact. The representative that I was working with we signed a contract and when his company wanted to change the price the agent came back while I was working and took the signed contract off my coffee table.Business response
01/23/2023
We met with the client's insurance and were able to get the roof approved by the client's insurance company. When an insurance company creates a preliminary estimate for a roof, they often times leave items off that area necessary to satisfy local building codes and manufacturer installation guidelines. The estimate increased in cost by $899.56 (an increase of less than 10% of the insurance starting amount) because the initial estimate had items left off that we legally had to install to satisfy local building codes. This entire increase in cost was paid for by the client's insurance company and the client did not have any increase in their out of pocket expense. The insurance adjuster approved these items and paid for them so I am not sure why he would say "where did you find these guys." As far as one of our employees taking a contract off the clients table, this is an allegation that I have never heard about any of my employees (all of whom have no criminal record). It is also a new allegation from the client that was brought up via BBB review only after I told her that we would not be sending warranty documents until she pays her balance in full. We are showing a remaining balance of $201.88. I hope to work this out with the client as we never want a client to have a bad experience.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.