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ComplaintsforKeim Lumber Company
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Complaint Details
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Initial Complaint
08/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
We paid keim lumber $2500.00 for the flooring. We returned remaining damaged product to Keim after they sent rep to inspect flooring. They credited our invoice for the amount of product we returned. They never stated we had a remaining balance due. We never received an invoice for any remaining amount due. Invoice shows a write off of $475.38 by their employee Travis. The company is accusing us of never paying for the flooring. They will not service us as a customer now and stated we didn’t pay our invoice in full. We have not ever been notified of any amount due. We have requested four times for an invoice reflecting the amount due so we can pay what we owe and they are not responding to our emails for this request.Business response
09/05/2023
Since 2015, we have experienced multiple product-related issues with your orders. We ask that you look to another source for your next project.
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Contact Information
4465 State Route 557
Millersburg, OH 44654
Business hours
Today,7:00 AM - 4:30 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 4:30 PM |
WWednesday | 7:00 AM - 4:30 PM |
ThThursday | 7:00 AM - 4:30 PM |
FFriday | 7:00 AM - 4:30 PM |
SaSaturday | 7:30 AM - 12:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.