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Customer ReviewsforLancaster Puppies
6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jamie V
1 star03/25/2024
My partner and I were sold a dog with Parvo virus and as some may know this is something that may result into death ! We’ve had the dog for 4 days with no contact to other dogs, dog parks, or even grass! She was “cleared” from a vet which i can tell you right now they never tested her for anything or else they would’ve caught this! She came with this virus and with all that being said we have spent about roughly if not more than $6,000 in her hospitalization. SOMETHING MUST CHANGE THIS IS NOT OKAY!!!Lancaster Puppies Response
03/26/2024
*****, we are sorry to hear about your experience with your puppy having Parvo. Please contact the breeder directly to resolve the issue. If you are unable to resolve the issue, you may contact us at ****************************. Please keep in mind that we are only the advertising company and any compensation or reimbursements are between you and the seller. Thank you, and we wish you the best.Review from Shyniqua Q
1 star12/30/2023
I was sold a sickly dog by the Fry Family Pets ! After taking my money the owner acted as though he did not know who I was and he never sold me a Cavalier King Charles Spaniel. They are a bunch of FRAUDS! DO NOT BUY A DOG FROM THEM !Lancaster Puppies Response
01/12/2024
Hello ********, we are sorry to hear of the negative experience that you had with the breeder that advertised on our site. If you were not able to resolve this issue with the breeder, please contact us at **************************** Thank you1Review from Lilly M
1 star08/11/2023
Breeder view: Awful platform. It used to be ok, now it’s awful. Only inquires are a bunch of scammers. View count doesn’t work, when you search for your puppy you can’t find it. Customer service is awful too. Go to *********** or really any other site to do your advertising.Lancaster Puppies Response
01/12/2024
Hello *****, We are sorry that you found our site unsatisfactory. Upon reviewing the notes on your account, we found that you repeatedly, over a 3 year span were in violation of our regulations. We are continually making improvements on our website to make it more beneficial to both the advertisiers and those that visit our site to find puppies. We have countless customers that are delighted with our service and the results that they recieve. We wish you the best.Review from Joseph E.
1 star11/03/2022
We thought it would be worthwhile to check out Lancaster puppies because the prices were less expensive than the bigger companies like puppyspot. There's a reason for the price difference. There's zero oversight. We purchased from a woman named Aurelia J*****. She listed a dachshund. The site does not have a distinction for mini or not. People will put the word "mini" in the name, but that's more of an option. The goal would be to check the size listing which is thought to be relative to the breed, and contact the seller regarding whether it's a mini. I asked questions about the size and for additional pictures. The pictures were taken such that you could not see the size of the dog. I specifically asked if the dog was a mini and she responded in a way that I should have taken alert to. She didn't say yes or no. She said that the mother is 11 lb and the father is 13 lb. This gives you a relative approximation of how big the dog would be and is mini range. Aurelia was very pleasant so we gave her the benefit of the doubt. When we got the dog, he was bigger than expected. I weighed him later in the day and found him to be 16 lb. At 15 weeks old, he was double the size of one of our full grown mini dachshunds. Still, the cute puppy won the hearts of my family with its giant paws and big floppy ears. That night, I did research, spoke to a friend that's a vet, etc. The charts we read and the information that we had was that this was definitely not from 11 and 13 lb dachshund parents. He would eventually be likely over 30 lb. His thick paws are like a child's fist. I contacted Aurelia just to be told that she does not offer refunds. I didn't expect one. She's 7 hours away and the website doesn't help. About a week in the dog started butting heads with my dogs. This led to my son and I being bitten multiple times and my 3-year-old mini having her ears gashed in several places. Blood everywhere. Don't buy from a site that doesn't hold its sellers responsible.Review from Marilyn H
1 star02/21/2022
I purchased a mini pinscher rat terrier I have one already but the one I purchased the owner assured me it was a mini pinscher rat terrier the dog vomited on the way home I contacted them informing them that this is not a mini pinscher I drive 3 hours coming and going She stated drive back and get your money back I was way in Michigan by then Cute puppy I just feel like I have been hoodwinked I will never Purchase it drive that far Ever again !!!Lancaster Puppies Response
03/01/2022
We understand how frustrating this must be for you. Lancaster Puppies is an advertising agent, we are an online platform for sellers to list their puppies and buyers to contact them directly. We are not involved in the transaction and we are not responsible or liable for any claim resulting from such transaction. We encourage you to reach out directly to the seller to come to some kind of resolution .Review from K. B.
1 star09/15/2021
Let’s breeders sell sick animals and won’t help to resolve your issue. I contacted them about my breeder and told them what happened they responded with a thumbs up emoji. I wrote back asking what kind of response that is, because really, what does that even mean? Does that mean you condone the sale of sick animals? Well it must because they are going to continue to let the breeder sell on there website. DO NOT BUY FROM LANCASTER PUPPIES. They do not care about the animalsLancaster Puppies Response
09/22/2021
Hello *****, We are sorry that this interaction hasn't gone quite like you expected it to. We would like to point out that you contacted us about a breeder by a different surname and different contact information then the Amy M***** on this business profile. We did look over our records and we see you reached out to us two different ways regarding the other breeder. On September 1st you emailed us via our contact form on our website, we replied within one day, however we never received anything back. We also have on record that you reached out to our Facebook page. We accidentally sent a thumbs up emoji, on Facebook Messenger Mobile, the thumbs up emoji is placed at a spot where it is very easily sent. We apologize for not acknowledging at the time that the thumbs up was sent mistakenly. However, we did not only send the thumbs up, we did go on to notify you that we will be investigating the account and making contact with the seller. We care very deeply about the well being of animals and take every complaint very seriously. We have done a thorough investigation on the seller you contacted us about (who is not Amy M*****). Hopefully this helps to clear up any misunderstanding there may have been. Thanks again for reaching out, people just like you who bring concerns up help us in continuously working to keep Lancaster Puppies a safe place for buyer and sellers to connect.
Customer Review Rating
Average of 6 Customer Reviews
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