ComplaintsforAIM

• Initial Complaint

  04/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  WARNING! Aim Surplus threatened to call the cops on me in my city! After not receiving my package for weeks and not getting any customer service help, and then after then telling me to “try and say this to the police” after I had already talked to the police and told them what happened, then the customer service person *******” was upset I didn’t lie for him and would not ship out my package so I said if I do not get my package I will be doing a charge back and he said “if you do a charge back I will call the police in your city and make it harder on you”

  Business response

  05/01/2024

  Attached is a full transcript of our email conversation. Customer was misrepresenting my messages repeatedly to take offense. You can probably just read all the transcript and understand that the customer is going over the edge, but I will give a brief summary of what happened:

  Customer reached out and told us that his package that was marked delivered was missing. When he said as much, I requested that he give his local police a call as the package contained over 15 gun barrels inside and both we require a police report for replacements and also, they'll want to know about stolen firearm parts. He replied with an (paraphrased, it's in the pictures):
  
  "okay, but I don't think they will take reports on a restricted item" (Not sure what that means) then 10 minutes later came back with a "I called them and they said they won't take reports on a items regulated by my state"...

  At this point I informed him that many other customers have done so in the past in his state, please call them back, tell them we require a police report because of what the stolen items are and for the value. At which point, the spiral began where he just started purposely mistaking my words as an attack on him.

  I asked him to call them back and ensure that they know we require one; he acussed me of asking him to lie to the police and that we're criminals and he's gonna blast us all over the internet about this. I insisted and told him again that I need a police report for stolen gun parts; he threated a chargeback. I again insisted that he call them back and informed him that because it's stolen gun parts, if he does a chargeback, I will have to file a police report myself and made sure to let him know that that is likely to be a lot more stressful than just calling them back and having a 10 minute call. He acussed me of "threatening to call the police on him". 

  Just read over the email correspondance screenshotted above. It's the entire conversation in order. I think it gets the point across.

  Business response

  05/10/2024

  We send replacements without the customer needing to contact USPS when they have insurance on their shipping (This customer did have it). However for orders over $250 of gun parts, we do require the customer to get a police report filed for the stolen package, detailing what it is to their local PD. 

  This customer resisted filing a police report and accused me of attempting to ask him to lie to the police for some reason. I only ever asked him to call them and ensure that they knew what the value and what the items were inside the package. The customer has already done a chargeback and we've blocked him from ordering in the future as a result of that, so there's no resolution to be had at this point. Customer has his money back and we've notified his local police ourselves about the fact that $300 of firearm parts were stolen from his address.

  Customer response

  05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  David A.
  

• Initial Complaint

  05/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Ordered item, item was advertised as usps priority shipping, I paid for a premium shipping service. 5 days later still no delivery in a service which is a 2-3 day delivery time, after the item has been shipped the merchant refuses to admit the package could possibly be lost….there isn’t and hasn’t been any update to the tracking number. It’s basically lost and the vendor trying to hold me accountable. I’ve contacted the vendor numerous times trying to get answers and all they do is tell me to wait….we’ll, they’ve exceeded the window for delivery and there isn’t any tracking available for this parcel yet they do not want to issue me a refund….odd. They refuse to admit that the parcel could possibly be lost….unacceptable.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩