ComplaintsforITx Companies

• Initial Complaint

  05/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  State Collection and Recovery Services was assigned to collect a medical debt on behalf of ******** ******** out of ********* ****. State Collection and Recovery Services retained attorney **** *** **** out of ******* ****. I made my final payment on this collection account on April 8th, 2022 and was received by **** *** **** on April 29th, 2022 and was forwarded to State Collection and Recovery Services by both **** *** **** AND myself. I have sent State Collection and Recovery Services proof of payment on 4 different occasions, and 5 different phone calls since then. State Collection refuses to answer any email or provide proof that final payment has been received and this account is indeed paid in full as stated by **** *** ****. State Collection will only VERBALLY confirm that I have no balance with their office and that nothing is owed on this account, but WILL NOT send any statements or documents that verify this. They continue to report a balance to my credit report on ********** and will not update this account to paid, as I have disputed this account on two different occasions to get this account to be reported as PAID, I have sent ********** proof of my payment and receipt, but State Collection still continues to violate the Fair Credit Reporting Act by reporting inaccurate information despite disputing.

  Business response

  08/02/2022

  [[BBB TRANSCRIPTION VIA FWD EMAIL FROM THE BUSINESS 8/1/2022]]

  *** ***** ******** was sued for Garnishments on 07/13/2021.  The process that the patient(s) don't understand is that there is a process when it comes to Courts in receiving garnishment payments and how it can take some time for the Court's to release payments to the Attorneys (30 -60 days is the norm but longer due to Covid) in which the Attorneys need to create a report (30 - 45 days roughly) before sending the verification to the Agency to finally post the payment as paid in full.   State Collection & Recovery Services, LLC., received Legal Payment Report from ********* in July.  *** ********** final payment was posted on July 02, 2022.

  Communication Summary:

  03/29/2022 at 4:44 pm phoned in asking what his balance was on his Legal accounts, the Patient Advocate was explaining we don' have that information because it was turned over the Collection Attorneys *********.  He was instructed to call the Attorneys.

  04/21/2022 at 10:54 am, phone in was asking about his credit report and wants the trade removed,  explained to *** ********, that SCRS's does not report to ***, but Courts do and made public record and creditors requested to report to *** on their behalf.  He would need to call Courts or call ***.

  04/25/2022 at 10:05 am, phoned again, claiming Court sent final payment to Collection Attorneys today, he will call back end of week, to see if it shows paid.  He was told his accounts are with the Collection Attorneys now and not with SCRS.  Our agency has to wait to get the Legal Report from the Attorneys,  verifying payment and for us to post it our system,  That can  take 30 - 60 days.  

  04/29/2022 at 4:49 pm, phoned in, asking if we received the customer line receipt he emailed over,  confirmed, he has receipt from Attorneys, SCRS must wait for Legal Report from Attorney to post payment received, nothing yet. 

  05/05/22 at 3:54 pm, phoned in again, same question is his account paid in full, unable to confirm until Payment Report from Attorney.  Even though Courts confirmed payment, the funds were not released by the Courts and forwarded to Attorneys yet.

  05/24/22 at 9:03 am,   phoned in,  wanted to know balance, told unknown needs to call Attorneys because balances may include court costs, interest and other charges from the Courts and Attorneys, needs to talk to Attorneys.  *** ******** was told that if accounts were still with the Agency, we could assist him since accounts got turned over to Attorneys, we have no access to them anymore.  If payment already made, he must wait unit Payment Report is received by SCRS for payment posting. 

  05/25/22 at 8:44 am, Patient Advocate called Collection Attorneys to get an update on *** ********s account payments, Attorneys explained moneys from the courts are coming slowly, they confirmed that they sent *** ******** a receipt showing paid,  the courts can hold the money for 1 - 2 months before transferring to Attorney,  then they have to complete their report to send to SCRS another 30 days.  

  Legal Report from Attorney arrived July 1, 2022, final payment to *** ********** accounts posted 07/02/2022.

  Final Request from Patient:

  A debtor list of accounts will be mailed out to *** ******** today showing all accounts are paid in full at his current address of   **** ******* ******* ******** **  *****

   

  We requested that his medical debt accounts by removed from his Credit Bureau.  This is something new (effective 07/01/222) by the CFPB & FCRA, that all medical debt paid in full must be removed from all Credit Bureaus by credit furnishers.  Unable to confirm how long it will take to be removed from CB, *** ******** needs to follow up with them. 
  

  I apologize for the delay in responding, we were having technical difficulties with BBB and due company was sold in January 2022 and contact information was incorrect. 

  Thank you,

  ******* ******** ***

  Director of Operations

  *** ****** ***** ****

  dba State Collection & Recovery Services, LLC.

  ************

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