ComplaintsforWindows Direct USA of Cincinnati

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Got numerous written quotes from this company and the contract was signed and roughly 150k was put as a deposit. Then they came back and said they had messed up the quote and it was going to be another 92k to do the job. I have all the written communications saved and have contacted counsel. Buyer beware.... we were warned about this company and should have listened. Whether it is shady sales tactics or incompetence does not matter. 3 months of working all the details out and they want another 92k. A+ BBB lol well not seeing that. The manager we were dealing with was RYAN after he and Salesman both told me numerous times they had everything

  

  Business response

  05/13/2024

  The customer had went back and forth with one of our project managers over the period of a few months. In that time we provided the customer with multiple estimates. Their contract was eventually signed for windows and 7 French doors. The customer paid a deposit via check $102325.00. We promptly scheduled the final measure and walk through with the customer like we always do to make sure everyone is on the same page of product, style & colors. During the measure the customer stated he was to be receiving all of his doors in his home except for a select few. We quoted 7 doors, he wanted about twice as many. We let him know that's not what we contracted for or quoted and if he wanted to add those he could at an additional cost .There were also several other material facts on the contract the customer didn't agree with. We then decided to cancel the contract & we printed the refund check the following day and mailed it to the customer. We are not going to give the customer $90,000 of extra doors for free. Job is canceled and refund has been issued. 

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I have plenty of documentation to support my claim..... Here is just one on the many texts to the PM.... and an image of the latest contract where he says they were only doing 7 doors but it clearly states all but ......  Simply put they were agreeable to just about anything until we chose their quote over the others. Then sudden they want a 30 percent increase in quote. If the PM does not understand an exclusionary clause which they put into the contract that is an internal matter. They claim they were NOT aware of it being all windows and doors. Hmmmm look at just the first two documents i was able to find with ease. And make up your own mind.
  
  Regards,
  
  **** ****
  

  

  Business response

  06/17/2024

  Thanks for your remarks. We've refund the customer his deposit several weeks ago and that concludes our business with the customer. We consider the matter closed

  Customer response

  06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. Yes they refunded the money after we had to retain an attorney, then the Owner sent an unsigned check via mail, hmmm refund is in the mail. Then our attorney had to get involved yet again to get the check signed. This company is simply not worth taking a risk on in my opinion, they made plenty of assurances during the process that took months to iron out all the details. Then everyone agrees and a contract is signed, then they come back and say that all those meetings, measurements, unit counts and months, their people (owners dad) simply was not able to get the order right after many many attempts or they just wanted us to sign the contract, then come back and say they needed many thousands more to actually do what they had promised to do. They refuse to admit any fault, in fact they pretty much said we were at fault. Save yourself the headache and find another company to do your project, save yourself the headache. They even contacted the new company we decided to go with, and accused them of stealing their customer.  No we decided to go with a company that is competent enough to actually give a quote that included all the things we wanted at a fair price. 
  
  Regards,
  
  **** ****
  

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