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            Business ProfileRed Roof Inn

            Hotels

            Contact Information

            2450 Dryden Rd.

            Moraine, OH 45439

            Get Directions
            (937) 637-6507

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2450 Dryden Rd., Moraine, OH 45439
            BBB File Opened:
            1/28/2022
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I booked a stay at Red Roof Inn through booking.com and immediately cancelled it within a few hours. Booking said they were attempting to reach the business but were unsuccessful. I also wrote to the business and heard nothing. I was charged the full amount of my stay, $314. I called the business and was directed to the customer service line, I explained the issue and later received an email apologizing that they could not refund the cancellation fee because they had held a room for me-- which was obviously a lie, because I'd immediately cancelled. I called again and explained that I had not been charged just a cancellation fee, but the entire amount of a stay, and they said they had to pass my message onto management. Weeks went by and I heard nothing. After calling again today, I received another email saying they regretted they could not resolve the situation to my satisfaction. I'm outraged that a business would hold on to over $300 that isn't theirs without having provided any communication or any service. This is illegal and if they do not return my money, I will be opening a civil lawsuit.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David R

            06/23/2024

            Stayed Saturday June 22nd price was comparable to everything else in the area and to the other RR in town. Arrived around 9:30pm to a lobby filled with complaining people one had no towels, another had no AC. It was a very slow process to check in the one guy there was clearly overwhelmed. That was ok I waited and finally when I got my room I was told there was no working TVs and the price had been adjusted for it. That was a blatant lie as the price was the same or higher as the other RR in town. I had been driving all day and I was ok with no TV but when I got to the room my AC wasn’t working either. It was going from bad to worse, I contacted RR customer relations and shortly after I got a form letter from the general manager Mr Sonali Agarwal at the location apologizing and making excuses. To be honest I don’t want an apology or excuses I don’t want to be lied to, I want everyone to know that this Red Roof practices deceiving business, and they should not be allowed to offer an inferior product under the Red Roof name. I feel that I and all the people that stayed at that horrible location be offered a full refund and I will continue to contact Red Roof customer service until this is resolved.

            Local BBB

            BBB of Dayton and Miami Valley

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