3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Gary M
1 star09/02/2022
Compunet has not been updating the MyLabs portal with my test results since 2020. I have requested help through the link multiple times. And even though they promise a response within 72 hours they have NEVER responded. I then called them. I was promised they would call me back. NOPE! I emailed the President of the company....CRICKETS I call and leave a voicemail. Still NOTHING. It appears that Compunet's piss poor customer service starts at the top and has percolated down to the complete lack of care at the customer facing level. All I want them to do is update my records on the portal that they created. This should be the simplest of requests. They don't even need to respond to me. Just update it. But they are completely unresponsive, and it is insulting and extremely frustrating.Review from Lalit G
1 star12/15/2021
I went to my cardiologist with Premier Health yesterday and he could not pull my blood report from the compunet. It is so frustrating that I have to go for another appointment to review the blood report results. When I gave the blood I signed a release document to sent me the result through email, which I never received. I tried through today Mylab website but do not see any results on my account. I waste too much time to remember the password and user name for using this website only few times in a year. I will not use compunet for blood draw next time, if I can find another lab.Review from Lisa R
1 star10/31/2021
I had set up a payment plan but when nothing was taken out of my bank account the following month, I called to find out what happened. I was told the person that needed to help me was busy. So I called back a few days later. Same response. Next thing I know, I get a collections notice. When I tried to talk to someone at Compunet about it, the person I needed to talk to was always busy. Compunet did not honor the payment arrangement and just sent it off to collections. I tried emailing to no avail. If I can help it, I will never use Compunet again.
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