ComplaintsforMt Orab Ford Inc

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought 2020 Ford explorer in Sept of last year. Dealer promised to fix issues in timely manner. Car has been at dealer for 3 separate occasions. 1st for a week 2nd for a week and now car has been at bealer for a month as of today 1/11/24 which is the 3rd time at dealer. Dealer has provided a loaner but this is not what I am making payments on or wish to drive. Multiple messages left. Was told on 1/3/24 that all parts were in and car should be complete by Friday 1/5/24.car was not complete nor did Dealer contact me. I drove to Dealer which is 45 min from my home. Found my car sitting in back lot. Car was unlocked and I looked inside. Back seats were removed and car was no where near complete ot even in garage being worked on. Contacted salesman and service manager. Service manager sold wrong parts came in. Did not have an answer as to why there was not any communication regarding this to me.

  Business response

  01/16/2024

  I spoke with Mr. ****** yesterday and I'm waiting on the last part that has an estimated delivery date of 1/17/24. I'm working with Mr. ****** to resolve the issue.

  *** ******

  Customer response

  01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  06/26/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a truck from this dealership. Upon getting it home we noticed it had quite a few safety issues. Contacted the dealership as requested by them(assured us prior to sale issues would be made right that are immediately brought to their attention). First issue was a violent shake at 70mph. Second was the hitch had been modified in multiple places. Third was it would not accept gas as the filler neck had also been modified. Fourth issue was the bed bolts were improperly installed(4/8 having no hardware on the bottom of them retaining the bolt). Fifth the bumper brackets were homemade and modified as well. Sixth issue was there was no back up camera and housing was missing bolts. So after a week in service we were told that all issues did not exist. Was not open to discussion. We have since had a safety inspection done at our local ford dealer and they confirmed our concerns. Dealership is unwilling to fix or even diagnose any issue brought forward to them. Contacting them alone is near impossible.

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My 2018 Ford Escape entered the service department the first time on December 18, 2021 due to a "Fault Engine Service Soon" code. There were no rental cars at the time due to a shortage on the lot. I had to provide my own rental car. After picking the car up, I drove it a few weeks until the same code appeared. It entered the shop again on February 11, 2022. This time a rental was provided. We hadn't received any updates so we called on 2/24. We were told it was taking so long to fix due to the shortage of parts, delay on parts being delivered and that they are trying to fix various issues. We never receive updates from the service department. Instead, we have to reach out to them for updates. On 4/1/22, we received a call stating our car was ready to be picked up. I asked for a print out of everything that was fixed and was told that would take time to print (have yet to receive any information for our records). Upon starting the car and putting it in drive, the same code before I could drive off the dealership lot. I was told they were certain it was fixed and had drove it many times. The technician hooked it to the computer and the code appeared. I was told a Ford Specialist would have to be called in at this time because they were unsure how to fix the problems. I asked the service manager when they would finally be willing to tell me my car couldn't be fixed and she told me we were about to that point. We called for an update on 4/28 and again on 5/11. On 5/11, we were told the "Ford Specialist" had replaced the coolant which didn't fix the problem so had to order a part for which I would owe $700. My husband asked why we hadn't been consulted. We are at a place where we are seeking help to resolve this issue. We have also filed a complaint with Ford Motor Company.

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