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ComplaintsforFast Eddy's Ground Maintenance
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Complaint Details
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Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Fast Eddys applied an incorrect mixture of chemicals to my yard on spring of 2022 resulting in very large patches of my yard to die. Company admitted that it was their mistake. Yard was healthy and in good shape prior to this application. They have made mediocre attempts to seed the yard and to this day is it still very damaged. Fast is right. At the most they have spent 45 minutes to make a half hearted attempt to appease me. Nothing they have done has worked. They have ruined fourteen years of hard work to make my lawn nice in one season. The grass that is growing now is everywhere except where it should be growing. They must have used a bazooka to spread it. I am requesting a refund of all my past years cost. $350.00 would be my requested settlement.Business response
04/28/2023
Fast Eddy's has made multiple attempts to rectify the damage that was caused. Mr. ****** had even asked if we would fix some additional areas that were not damaged by the application in which we did free of charge to try to make up for the mistake of the lawn application. We continued to try to work with Mr. ****** to address the concerns in the lawn as he stated with multiple attempts of reseeding the areas. Many areas have filled in and are fixed, but there are still some areas that do not meet his expectation or ours. We did not charge for any services following the damage and did not plan to until we were both in agreement that the lawn was back to what he expected. On April 18th,2023 Mr. ****** called our office to cancel his services due to dissatisfaction. Mr. ****** made no mention of requesting a refund at this time. Upon receiving the letter from the BBB it was noted that Mr. ****** is requesting the amount of money he has paid to us as a customer, including monies paid prior to the application of the damage. We have decided to refund the $350.00 in which Mr. ****** has asked for.
Customer response
05/03/2023
I accept the business's response to resolve this complaint.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.