ComplaintsforA+ Auto Brokers, Inc.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6/22/2023 an acquaintance *** ******** purchased on my behalf a 2018 Dodge Journey, GT for $20,679.56 from ***** ***** an employee of A+ Auto Brokers in Ohio. I was led to believe the vehicle was test driven prior to the purchase… However, while driving the vehicle to Florida… *** immediately noticed the vehicle made a noise and vibrated when driven over 50 mph… nonetheless, he continued driving and delivered it to me here in Florida on 6/25/23… Following the delivery my daughter for whom the car was intended experienced the same problem while driving on a trip 4 hours from home. While feeling unsafe to drive it any further she brought it to a dealership on 7/13/23 for repair for which she was charged a fee of $71.84 and told she would have to bring it to another service center for the repair. They in turn informed her the repair would cost $1643.41 and will take a week…she was then forced to rent a car for $383.52 to return home and then back to pick up her car. I then spoke with ***** who assured me as well as *** it would not be a problem. On 7/21/23. I submitted 6 documents showing my cost for the repairs for the defective vehicle that I purchased just two weeks prior. However, after numerous phone calls and texts, this situation was totally disregarded and ignored. The end result is I purchased a car for $20,679.56… that was either not road tested, or was sold defectively and could’ve caused a terrible accident at the very least by the wheel falling off… As previously mentioned, I have tried contacting ***** at A+ Auto Brokers, countless times, requesting compensation of the $1998.77…to no avail. Although originally I was told it would be taken care of, I have, since been told that no such promises were made, and that my number would be blocked. I therefore have no other recourse, but to report this to the Better Business Bureau in hopes of resolving this issue. Thank you 

  Business response

  09/22/2023

  I was made aware of the vibration concern. I did tell the customer to get the vehicle looked at and let me know so we could help find a solution to the vibration. i was told it was took to a local mechanic and the tires needed balanced. I authorized the wheels to be rebalanced. as you can see in one of the attachments the dealership did in fact balance the tires and said the vehicle drove out great with no other issues. fast forward to the next complaint weeks later. i spoke with the local shop again to help them get the correct number for the service contract provider. i was under the impression that the service contract provider was sending out an inspector to look at the vehicle. i follow up days later to find out the vehicle was picked up and no call was made to the service contract provider. in return the customer is now expecting us to cover the full repair. i told the customer to send me all the document and i would attempt to see if i could get the service contract provider to reimburse the customer for the repair. unfortunately i was unsuccessful in getting them to help. 

  Customer response

  09/26/2023

  if you were made aware of the vibration, can it be safely assumed you did not test drive the vehicle prior to purchase? When you told *** to get the car looked.. at, did you mean at our expense? Did you also authorize the wheels to be balanced… At our expense? Moreover, the vehicle was brought in and wheels balanced on 7/12 in hopes that that was the problem, there was no question about the vehicle not being able to drive out of the shop…the problem was it vibrated when it reached 55 mph… Which it immediately did! Therefore it had to be taken to another dealership the following day on 7/13, as noted on the receipts, not weeks later, as you stated. It was then that it was determined that more of a repair was needed.. To my knowledge the repair shop, nor you were told an inspector was coming as neither myself nor the repair shop ever heard back from the warranty company until six weeks later on 8/31/23. After a week we therefore had no other recourse but to pay for the repair so we could pick up our car. Up to that point we had not heard from you or anyone. When the warranty company did call on 8/31/23, they stated they would not cover the repair because we paid for and picked up the vehicle!  In your text you led us to believe that you would be stand up about a repair. I find it very alarming that a company that has been in business for 18 years. would defend selling a faulty dangerous vehicle that was in need of a major repair in less than three weeks after purchase. Do you not think it should be your responsibility to pay for a repair on a car you fraudulently sold as in working order? By your initial response that you were immediately informed of this vibration… You agree we purchased this vehicle with this problem. I therefore think it is the responsibility of the company to pay for the repair. 
  

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in July of 2023 our engine needed repaired. So we took it to A Plus Auto they told us that are car is jumping time and that our engine needed to be replaced. After paying them $10,000 and waiting 2 months we finally got our car back. Not even a week later our car broke down. We called a plus and they said that it may be a ground wire that they didn't attach correctly. We took our vehicle back in, and had them fix it. 2 Days Later our car breaks down again. We take our car back to a plus and they said that they needed to attach the ground wire better and that will also needed a new battery. So we got those repairs done paid another $1,000 and 4 days went by and our car broke down again. At this time we took our car to our friend to have them fix it.

  Business response

  12/12/2022

  Yes we replaced the engine in the Gmc Acadia. It took 2 months because the motor was on back ordered and we had to wait for it to get delivered. i due recall the issue with the car not starting. A+ complete car care sent our tow truck to pick with up the car. we did find a loose ground wire on the rear of the motor. the customer needed a battery at the time we replaced the motor but did not have any more money to pay for one. so we charged up the battery that was in the car. knowing that it was going to cause issues later on. but the customer was aware they needed a new battery all long. that was the last time we heard anything from the customer.  Motor replacement was only 7635.37   battery invoice is only 306.89 not sure where the 10k quote came from or the 1k battery quote see attached.

  Customer response

  12/20/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because:  We paid A+ to fix the car and they didn't. we took our car to another mechanic and he was able to find the problem and fix it. Plus I was charged for a new battery when in their response they said that only charged it and they knew the battery was bad. We never had a problem with money, we actually got a loan of $20k so we had more than enough money. A+ did not do their job to fix our car and charge us for a new battery when they just charged it.
  
  Regards,
  
  ******* *****

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