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Complaint Details
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Initial Complaint
12/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a 2008 ram 2500 on 9/30/2021 was given a 30 day warranty on vehicle. On 10/5/2021 truck had clutch/transmission issues and was returned to dealer it was repaired and returned to us 10/8/2021. On 11/4/2021 broke again clutch/transmission issue they returned truck 11/18/2021. Then on 12/16/2021 truck broke again with clutch/transmission issues. We were told at time of purchase had new clutch and transmission with a 3 year warranty. When I contacted Eric at ez auto on 12/16 I was told they had lost enough money on the truck and would not repair it. So we now have a 22 thousand dollar parking lot ornament. The truck has never been repaired correctly since we purchased it.
Business response
12/29/2021
A message was left for ******** ***** ** *** ***** our Service Manager on December 16th in the AM to let her know that the transmission is indeed under warranty, that we would like it to got a diesel specific shop, and that he would help coordinate getting it towed there for her., but she never returned his call. He messaged me late in the day on the 16th to tell me that she never returned his call, and then he came to my office in person on the 17th to confirm that Mrs. ***** never returned his call.
The truck needs taken to: ******* ****** *********** ******* **** ***** *** ******** ** ******
*** ***** had informed ******* ****** back on the 16th of December that the truck would be coming into them, but he never got a call back from Mrs. ***** to relay that information to her.
Once the truck makes it to ******* ******, they will diagnose and relay what's covered under the transmission parts warranty and what is not to both ******** ***** and EZ Auto Broker.
Once we have that information, we can make a determination on what can be done to help Mrs. *****.
Customer response
12/29/2021
*** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********
I explained to the service manager I was leaving to go out of town. And I should not have to pay for any repairs they have been unable to perform correctly since September. I contacted the diesel shop they can't get the truck in until after the 1st of the year.and I was not offered towing either. No one from ez auto will answer or return my calls or texts since I returned to the state. ********** ******** * ** ********* **** ******** ******** ******** ******** *****Business response
03/14/2022
I want to thank Jamie for his input, it has helped to understand the technical side of what failed here.
Though there is no dealer warranty that covers for this sort of failure, we sympathize with the Pence's frustration of spending this sort of money so soon after a purchase, when the transmission had already proven to be problematic from the onset and would like to respond with a good will reimbursement.
I have reached out to Jaime at Wooster Diesel for a copy of this paid invoice, and once received, I will cut a check to be mailed USPS priority mail to the Pences home.
I am aware we can't make up for all of the time and frustration this problem has caused, but we'd like to do what we can by making this reimbursement.
Thank you for your patience,
Eric Johnson
EZ Auto Broker
Customer response
03/22/2022
I just received the check today didn't want to close the case until they proved they would do what they said. I now agree with the resolution. Thank you.
Received 3-21-22
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.