![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforWolff House Wallpapers LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This Business required FULL payment for a wallpaper in a custom colorway (even before getting to see the samples) We paid in FULL... Then the weeks turned into months, and we received nothing. No communication. No samples. And we've already paid in full for the entire project. When we contacted the company, (regularly) we were continually being told by the owner "next week" or 'I'll send on Wednesday ' or he'd apologize and say he was wrapped up with a "big order." We finally gave up and asked for a refund , but apparently our order wasn't big enough to keep his attention, because it's been over 6 months since we first contacted Wolff House Wallpapers, and WE STILL HAVE NOT RECEIVED ANYTHING...NOT EVEN OUR REFUND. When you pay a premium for a specialty wallpaper, and you don't receive basic communication or follow through, its disheartening to say the least. There are many wonderful reproduction wallpaper companies out there, unfortunately we feel that we made a huge mistake choosing this one.Business response
12/22/2023
Sorry for the issues. Customer’s money has been returned.Initial Complaint
04/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid this business a deposit of $3,500.00 to first produce samples of a wallpaper replication. 14 months later... I have only received half of the samples. Every week since a year passed the business emails me back after I inquiry to tell me the samples are shipping today and will reach my address shorty. 14 months have gone by since paying, the entirety of the job including printing the full amount of wallpaper was quoted 3-4 months. Every time I speak with the business, they tell me it's going to be finished in a few days.Business response
04/08/2022
Samples of ceiling border and ceiling paper are to be delivered 4/8/22.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.