ComplaintsforDiscount Cement Contractors Inc.
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Complaint Details
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Initial Complaint
03/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Had a contract to replace drive 7/9/2020. Work started 8/2020. March of 2021, noticed crack and contacted ****** ****** who actually did the work on March 26, 2021 and he told me it was a bastard crack and they don’t warranty against cracks. Then Feb of 2022 called him again to tell him I have 2 more cracks right down the middle of slabs in the front. 1 on side walk and 1 in drive. Again, he said no warranty. I then called *** ****** Jr and with whom I signed the contract and left message. Never got a return call.Business response
03/29/2022
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
Hi and I just read this complaint. Discount cement contractors inc. after 41 yrs in business as of 12-31-2021 has shut down its business operations and and in the proses of liquidation and bankruptcy. The contract she signed states there are no guarantees against cracks in a new drive way. Concrete cracks. This is the first I have Hurd about this complaint. ************
*** ******
Customer response
04/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
****** **********i thought I did my homework on selecting a contractor, apparently I didn’t do enough, even tho this company was rated high on the BBB website. Had I known they were in financial difficulty, I would have selected another company I would have appreciated some resolve to the cracks that look unsightly and now I am on my own to try to camaflage. There were a couple other neighbors who had some work done and I know they will be disappointed to hear about this outcome. For the record, I did contact *** ****** and used the phone number on the business card, who I had talked to on other occasions. His business associate received 3 calls from me, who I did speak with and who did the actual work I would have expected communication between business partners would have taken place and maybe some thought would have been put into this situation to keep a customer happy.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.